Tyler, TX

My new Best friend. The Tyler ZOO has some wonderfull animals and this big lion is just one example. I sat for hours watching this majestic animal just nap and enjoy a great day in the low 80 degree range. If your ever in East Texas stop by and see the animals. Hope you enjoy the picture.

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One thing a lot of business owners forget about is customer service. Today I would like to share with everyone something that happened to me several years ago when I lived in Fort Worth, Texas. Today I only carry Samsonite luggage and it all stems from the service I got from a young woman in the Denver service center. You see for years I carried a gray fold out type garment bag all over the world. I could literally pack everything I needed in that bag and a briefcase and take off. Well after 8 years or so it finally just came apart at the zippers and had to be replaced. Well I found a really great looking black one just like it with all the new upgrades. I was ready to hit the road again. On my second trip with the new bag it came apart at one of the zippers. I was disappointed to say the least but remembered it had a 5 year warranty so I call the service department of Samsonite. I told them the story about my old gray friend and then about the disappointment in my new one. The only reason I was explaining this lengthy story to her was the hope that she would expedite me a new bag so I could travel in my old familiar fashion. This woman on the phone was so nice and helpful I could not believe it. She then ask me if I could possibly take the bag along with the old gray one to Dallas as soon as possible. I said I would be in Dallas the next day but the gray bag was three plus years out of warranty. She kindly stated that the zippers should not have failed on either bag and that they would like to see both bags if possible. Then she explained that I would be without my trusted bag for awhile and apologized for any inconvenience but assured me she would work as fast as possible to get my bag repaired or replaced. The next day I packed things in various bags and prepared to fly out. On the way to the airport I dropped off both damaged bags and left the country figuring it would be forever till I got a replacement for my old friends. While out of town I looked at hanging bags everywhere almost buying a cute little leather number in Canada but one thing or another prevented it. I arrived home 6 days later and there sat 2 boxes from Samsonite. I had received both a black replacement and a gray replacement, along with a hand written note from the customer service representative saying that in their opinion the first bag should have never failed and thanks for being patient. WOW!!! Now that is what customer service should be. I had only expected 1 bag. Then I looked at the shipping label and this kind woman had shipped overnight both bags to ensure that they would be at my home when I arrived home. I immediately sent a card to her and a letter to her manager. Since that day I have bought for myself or for a gift at least 10 bags. They sold me for life with great customer service. Try it with your customers and you will own them for life.

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Just up the road from my home is a field with two horses in it. From a distance, each looks like every other horse. But if you stop your car or are walking by, you will notice something quite amazing.

Looking into the eyes of one horse will disclose that he is blind. His owner has chosen not to have him put down, but has made a good home for him. This alone is amazing. If nearby and listening, you will hear the sound of a bell. Looking around for the source of the sound, you will see that it comes from the smaller horse in the field.

Attached to her halter is a small bell. It lets her blind friend know where she is, so he can follow her. As you stand and watch these two friends, you'll see how she is always checking on him, and that he will listen for her bell and then slowly walk to where she is, trusting that she will not lead him astray.

When she returns to the shelter of the barn each evening, she stops occasionally and looks back, making sure her friend isn't too far behind to hear the bell.

Like the owners of these two horses, God does not throw us away just because we are not perfect or because we have problems or challenges. God watches over us and even brings others into our lives to help us when we are in need.

Sometimes we are the blind horse being guided by the little ringing bell of those who God places in our lives. Other times we are the guide horse, helping others see.

Good friends are like this. You don't always see them, but you know they are always there.

Please listen for my bell and I'll listen for yours.

"We are not human beings having a spiritual experience. We are spiritual beings having a human experience

This coming Saturday, May, 16, 2009 at noon, Mayor Barbara Bass and the City of Tyler will host the ribbon cutting ceremony to mark the official opening of the extension of the South Tyler Hike and Bike Trail. This is an extension of Rose Rudman Trail and is directly behind Premier Fitness at Rieck Road and Donnybrook. Tyler, Texas.

The ceremony will be followed by a walk along a portion of the new trail as well as an activity for children 12 and under.

The Tyler area is continues to experience growth.

Harry Truman, from Missouri, was a different kind of President. He probably made as many important decisions regarding our nation's history as any of the other 42 Presidents. However, a measure of his greatness may rest on what he did after he left the White House.

Historians have written the only asset he had when he died was the house he lived in, which was in Independence Missouri. On top of that, his wife inherited the house from her Mother. When he retired from office in 1952, his income was a U.S. Army pension reported to have been $13,507.72 a year. Congress, noting that he was paying for his stamps and personally licking them, granted him an 'allowance' and, later, a retroactive pension of $25,000 per year.

After President Eisenhower was inaugurated, Harry and Bess drove home to Missouri by themselves. There were no Secret Service following them. When offered corporate positions at large salaries, he declined, stating, 'You don't want me. You want the office of the President, and that doesn't belong to me. It belongs to the American people and it's not for sale.' Even later, on May 6, 1971, when Congress was preparing to award him the Medal of Honor on his 87th birthday, he refused to accept it, writing, 'I don't consider that I have done anything which should be the reason for any award, Congressional or otherwise.'

He never owned his own home and as president he paid for all of his own travel expenses and food.

Modern politicians have found a new level of success in cashing in on the Presidency, resulting in untold wealth. Today, many in Congress also have found a way to become quite wealthy while enjoying the fruits of their offices. Political offices are now for sale.

Good old Harry Truman was correct when he observed, 'My choices early in life were either to be a piano player in a whore house or a politician. And to tell the truth, there's hardly any difference.'

From a good friend.