Good Customer relations....

Good customer relations, is it still out there?? I have heard of it's existence but I am starting to think it is a fond memory of the past.  With new technology and everyone meeting via web or via phone, sending emails because they are faster than snail mail.  When was the last time you received a hand written thank you from a vendor or client?? When was the last time you sent one out?? If you have to think about it, it has been to long. 

With so much competition in today's marketplace you would think we would all be doing more of this. There are several ways to say thank you in a personalize way. Sending a box of chocolate, cookies, flowers (etc) with a handwritten note just to say thanks for working with me and I value you!

If you know that one of your clients just had a baby send them a gift certificate to a restaurant that delivers in their area with a handwritten card that say congrats and have dinner on me!

Just something that screams hey I value you and your business, this type of gesture will defiantly have your clients thinking about you with warm fuzzy feelings and that will help to create that sense of loyalty that we all strive for.

Just think about it are you more likely to buy from someone who remembers your birthday, anniversary or just went out of their way to be nice and make you feel special. Or would you rather work with someone who had little to no contact with you and if they did contact you it was via email. Who do you think you would choose?? 

I know that is not a hard one to answer. So just think about it next time you hear of some news about a past client or maybe you just had some extra time on your hands. Pick up the pen and paper or even the phone and just say Thanks!!

Skye Hawk

At Your Service!

Virtual Assistant Specialists

www.atyourservice-va.com