That wasn't that special...

I took a customer to lunch the other day.  It was a restaurant that had a reputation for great food and a great atmosphere.  It was a nice little place, family owned, familiar places...

Then the trauma...the food was supposed to be hot, it was cold, the ice tea was sour, the desert was half melted...when I thought this would be a great place to discuss Real Estate, unfortunately it was a disaster.

The chef that I knew was off with the flu...the food was horrific and the day was the same.

I apologized to my customer and let him know the food was not up to par as the chef was ill and not working.

The service was sub-par as well.

How do you turn this terrible experience into a good one?

Well, fortunately, I did.

We left that restaurant as terrible as it was and went to a nice coffee shop. We had desert and coffee and continued on with what started out as a bad day.  The service was wonderful, the dessert was heavenly, the conversation went from a bad scenario to a blessedly wonderful experience.

My buyer understood my apologies and we are on a good forward goal to buy several properties to turn into rental unit's for him...

What do you do with a situation like this?

http://www.KarenMonsour.com, 954-464-4194 cell