Confidence and perseverance wins the day in the mortgage business

Last month I had a business partner refer me a customer that was denied by a big bank for home financing. This client was not buying the biggest of homes but just wanted to have the dream of homeownership afforded to her. Like every client, her situation was unique. She had her doubts that I would not be able to help and to be honest, so did I; she was turned down by a big bank with lots of options. What I forgot to realize is how much we forget that this business is about the individual and not necessarily about the company. As I met with this new customer, the puzzle started to come together.

In my talks, interviews and initial application with the client, it dawned on me that I had a loan I felt confident in. The client was sincere and just had the wrong person at another bank not work hard enough to make her loan come together. I am sure the other bank collected the same paperwork I did. I am sure they pulled her credit and reviewed the file, but I feel our attitudes of help were very different.

I was confident and knew my perseverance was going to get this loan done for my customer. In the end, I achieved the goal and made a difference to a special person who deserved to be in a home. I did not try to find a reason to not approve her loan, but instead I searched all avenues to make the loan work. Was it a challenge? Absolutely, but this business is exactly that right now.

I love when you can make a difference in someone's life when others did not even want to try.