Wells Fargo Announces They Will Now Use Equator for Short Sales

I know Equator is efficient but sometimes it's nice to have someone else on the phone rather than a program where you never really speak to a human on the other hand. Equator organizes the tasks and process of a short sale.

Isn't organized in managing loss mitigation but it misses a more human component when negotiating short sales. Today I received a message below that Wells Fargo is going live with Equator.

Love it? Hate it?

July 15, 2011

Dear MONIQUE CARRABBA:

We're following up to see if you've had the opportunity to simplify the short sale process for your Wells Fargo properties by using the Equator platform.

Take advantage of the automated process

Now that we're part of the Equator network, we encourage you to use this platform to help you initiate, manage and process any short sale transactions for Wells Fargo Home Mortgage properties.

As a reminder, Equator is available at any time to help you:

Initiate the short sale process - with a few steps, initiating the sale is easy
Check the file status of your short sales - to stay on top of tasks and on target with deliverables
Upload documents - to easily verify documents have been submitted
Access the workflow of requested items for short sales - to readily know the items still needed

The following types of loan will be accepted through the system for your Wells Fargo short sale properties:

Wells Fargo Home Mortgage conventional loans, including Fannie Mae and Freddie Mac loans
America's Servicing Company loans
Veterans Association (VA) loans
Home Credit Solution (HCS) loans

Contacts - if you need assistance

With process-related questions, or specific questions regarding offer status or initiating Wells Fargo short sale properties:

Call the Wells Fargo short sale team at 1-866-903-1053
Representatives are available to help you Monday through Friday, 7:00 a.m. to 10:00 p.m., and Saturday, 8:00 a.m. to 4:30 p.m. Central Time

With technical questions about Equator workstation:

For support via web chat, log in to the agent portal at www.equator.com, click on 'Need Help? Live Chat Online
For support via email, please address questions to agenthelp@equator.com

Don't delay. Start using Equator to streamline the short sale process for your Wells Fargo properties.

Sincerely,

Bart Vincent
Senior Vice President, Short Sales
Wells Fargo Home Mortgage

Wells Fargo Home Mortgage is a division of Wells Fargo Bank, N.A. ©2011 Wells Fargo Bank, N.A. All rights reserved. NMLSR 399801 CS3198 - 5/11