Showing vacant property

One of the most critical aspects of renting a property is getting the prospective tenant out to see it. Though sight unseen renting may have to work with out of state transferees....those who live in the area really need to view the property they want to rent prior to placing a non refundable deposit. Homepointe schedules several brief showings of each vacant property each week. Prospective tenants know they can see the property they like by looking up the showing date and time either on the internet: www.homepointe.com, the 24 hour voicemail at #916-429-1302 and/or going to any of our 3 offices located at either 5896 South Land Park Dr Sac, CA 95822, 8856 Greenback Lane Orangevale, CA 95662 or my Roseville office at 1220 Melody Lane #110 Roseville, CA 95678.

There was a recent anonymous negative posting about one of our agents missing a sheduled ahowing. As a Homepointe agent I take great pride in my job and made the following response:

I am a long time agent with Homepointe, I completely understand your frustration. Though I am not a part of the situation you endured I can speak from experience as to why some appointments are not made. We absolutely do the best we can to make every appointment and do so on time. Unfortunately things can happen: they may have been in or behind an accident or had car trouble. The agent may have found some sort of problem at a home they showed prior to the missed appointment--a break in/vandalism, fallen tree or current squatter they had to deal with. We know it costs you time and money to view our homes--it also costs our owner clients money every day their homes stay vacant--we do our best to keep as many lines of communication open with our prospective tenants. From a personal stand point I always make a call to our receptionist to notify them I will be late or unable to make a showing appointment. I also ask the receptionist to apologize and request the callers contact information so I can reschedule at their convenience. Please understand we appreciate you and your business--its a crazy world out there and we are doing our best to help you find a home within it.

James Safonov

Homepointe Property Management

jsafonov@homepointe.com

www.homepointe.com