Having Success With Filing HAMP and HAFA Escalations and OCC Complaints

Having Success With Filing HAMP and HAFA Escalations and OCC Complaints

What a pleasure to have their assistance in handling some of the overly agressive foreclosure threats I have noticed recently in the last couple weeks. Attitudes from investors/servicers/lenders has changed dramatically!!! Anyone else notice a difference recently?

Top Examples of Valid Reasons for Servicer Escalations

First, work through your normal contacts and channels with the servicer. If that does not resolve the issue, elevate your concern to a senior manager within the servicer's organization.

Here are examples of cases that represent valid reasons for escalation:

• Servicer refuses to stop a scheduled foreclosure sale on a borrower's house while the borrower is being evaluated for HAMP.
• Servicer charges up-front fees for the modification.
• Servicer instructs the borrower to miss a payment.
• Servicer claims that they are waiting for information or guidance from Treasury (i.e. Treasury is causing the delay).
• Servicer advises the borrower to intentionally misrepresent their personal or financial information.
• Servicer says they are not participating in HAMP, but the loan's investor is a GSE.
• Servicer says borrower doesn't qualify, but counselor has reason to believe that the borrower is eligible.

For more information, visit my Servicer Complaints/Escalations page. Find a link on this page for the Case Submission Form used by homeowners or authorized third parties like myself.

Having Success With Filing HAMP and HAFA Escalations and OCC Complaints