A big Thank You to Citibank for reading my blog!!!

A big Thank You to Citibank for reading my blog!!!

Last week I ranted blogged about a difficult short sale I am having with Citimortgage. That was my "Glad this is not my typical Stanislaus County Short Sale" post. I wrote about how I was not getting any response from Citi on my short sale approval. It turns out that someone at Citimortgage was reading my blog post.

On Wednesday 1/25/12 I received a call (sorry I missed it) and a voice mail from a Mr. Michael Cardace with Citi. He does online service and advocacy for all of Citibank's brands. He also runs a website for the Citimortgage Team called Homeownersupport.com. He stated that he had come across my blog on the Activerain network. He said it looked like that I "had a less than satisfying experience" with Citi on my short sale. He asked to me to give him a call so we could talk about the short sale.

I tried calling him back the following morning but got his voice mail a couple of times. (I was worried that it was more of the same) I also sent him an email later in the day explaining the situation in detail. I got back an email from him a few minutes latter saying that I could expect a call from Citi on Friday.

On Friday morning I received a call from Ray at the Citibank Executive office. He said that he had "reached out" to the negotiator on the file. Amazingly a couple of hours later I received a fax from Citi. It was the short sale approval. A couple of minutes later I also received a call from the negotiator (the one I was starting to believe didn't actually exist) stating that he had sent me the short sale approval letter.

So finally after more than two months of nothing from Citi, in just two days I got the short sale approval. I want to publicly thank the two gentlemen that stepped up and got things moving for me. You gentlemen made my sellers, the buyers and two agents very happy today. As I stated in my previous post, this is not what I typically expect from Citibank when doing a short sale. Usually when I am dealing with the banks on short sales the people that I come into contact with are polite and professional and on the ball. But every once in a while things need to be shaken up.