REPUTATION IS MOST IMPORTANT!

I have always believed that reputation and integrity are the crux of my being. I always want to give my clients and customers the sense that I am totally loyal, hands on, up front with knowledge and providing them all that I can give.

I love working with first-time Simi Valley home buyers. Mostly, they are so eager to learn and I love giving them what they need to be more informed. Every now and then, I come across an individual who has learned from a friend's uncle's cousin who is a brand-new mortgage broker that the market is not what I have portrayed. The discussion goes something like this...

You knew a person who "used" to be a lender and was going to refer you to his "friend" who was just starting in mortgages. But you also believed your "person" who told you it was a buyers' market, there were lots of homes available and you could pick up a bargain.

After giving you and your husband a dose of reality, your husband said, "I don't believe you. That's not what my friend's friend said. He said interest rates are climbing, there are no multiple offers like you say, and I can get any kind of bargain I want." Now, mind you, we had not even gone out yet to look at property in Simi Valley!!!

After explaining and being forthright in my discussion, I knew we were going nowhere. I told you how important it was to build trust and rapport with you. My reputation was on the line here. You have friends and family who will want to buy or sell and I want you to refer them to me.

Oh, well, you wanted to believe opposite of what I was explaining. Could we continue to work together? Not sure I could work with someone who didn't trust my years of experience. If you wanted your wings to fly somewhere else, that would be okay with me. I want to be professional and my reputation means too much to me.

You are very welcome to give me your opinion, and I do hope you understand!