Wells Fargo Closing Guarantee - For Real or a Marketing Gimmick?

Wells Fargo Closing Guarantee - For Real or a Marketing Gimmick?

Wells Fargo makes a bold statement on their website about their "Closing Guarantee" .... "We will close your loan on or before the closing date stated in your original contract or we'll write a check equal to your first month's principal-and-interest payment".

Wells Fargo is late on funding a client's loan and despite my repeated emails to the Loan Processor and Manager, neither of them have responded to my inquiry as to whether the bank will honor their guarantee for my buyer.

Their website goes on to say "Our Wells Fargo Closing Guarantee reflects our commitment to excellence."

I think a simple returned call or reply to an email in a timely manner would reinforce their pursuit of excellence.