Treat Your Customers Right or Someone Else Will

Treat Your Customers Right or Someone Else Will

Tonight after our couple's group at church, Tania and I went for a late night massage. We ordered a basic massage. They assigned us our location and then offered an upgrade "at a special rate." Tania and I refused because the special #2 is just like the special #1 (except double the price).

She insisted that we would love it. We had it before and we didn't. STILL she insisted that we upgrade. I was almost inclined to walk out (right then). My wife said a firm NO!

Half way through the massage...are you sure that you wouldn't like special #2?

This is a place that Tania and I go once or twice...okay...sometimes three times a month. We are now looking for a new massage place. Upselling is one thing...Pig headed is another. Give the customers what they want and they will ALWAYS be back for more. Try pushing them to get something they don't want?

No Thank You! Treat your cusomers right or else someone else will ;-)

Best of Luck to You All,

Mark Velasco - Southern California Real Estate (LA County)

www.SanGabrielValleyHomeSearch.com