Bofa short sale processors suck!

Wells Fargo showed up, where's Bofa?

Wells Fargo just did a Foreclosure Prevention meeting in Denver yesterday to meet face to face with homeowners to help prevent foreclosure and solve their problems.  While this may have been a publicity stunt, at least Wells Fargo showed up.

We have a short sale with Bofa that has been in process with a short sale processsor since Jan 30th of this year.  The seller is HAFA approved.  However, due to Bofa delays the first buyer walked, no problem, that happens, we had a backup buyer for the same price, terms, etc.  Here we are after six months, and no approval despite the assurance of every processor, manager, escalation, and attempt to deal with Bofa representatives and despite using the vaunted Equator system for managing short sales.

Now, it turns out that the second buyer, who has been waiting patiently, will be unable to qualify for a new loan when the underwriting guidelines change on July 24th.  When Bofa was informed of this, and repeatedly told that the terms are and have been the same for over two months now, their response was "oh well, you'll just have to start over again, we have our processess".

Here's a big shoutout to the caring and dedicated reps at Bofa:

Carol Phillips
Dee
Kellie - She would not give me a managers name or contact info.  Said
this is the process we have to go through and if we do lose this buyer and
submit a new one, we will start over again, same process.
LRC dept Monique
Sheilah
LRC department Eric
Carol Phillips manager - Chamene Miranda
Angela Leyva

and although there are more, this short list witl have to do for now, you get the idea

You all suck and have been useless!