Service Animal Owners: Be Prepared to Show Proof of Documents when Viewing Properties

I have a lovely couple who wanted me to show them beachfront condo property. Once we met at the property I noticed that they had a dog. We were having small talk conversation while waiting for the gate keys to enter the premises from the seller. I didn't say much about the dog because we were just going to view a condo unit on the first floor which had the windows open; the unit is a furnished efficiency facing the ocean so there wasn't much time to take to see a one room unit.

Everything was fine until we found ourselves confronted by the property manager telling us not only that we couldn't park in front of the building but that there were no pets allowed on the premises. "Oh, my dog is not just any dog. He is a service dog and I have every right to have him with me", claims the dog owner.

But the property manager insisted that they did not care what type of dog it was, just get out!

The buyers went to their car to show proof that they had indeed the proper document to show that the dog is legal and that it serves the owner for medical emergencies.

We told the property manager that we were only going to be a few minutes to view one unit from the outside. They called security on us and told us to leave the premises because we were harassing them.

I was a bit surprised that the property manager is not even aware of this situation which clearly screams discrimination. I took the property manager to the side and told them what they were doing and they immediately let us in the premises. No more questions asked.

Sometimes people do and say things in their professions unintentionally but not only was the property manager not aware of service dog laws, they were plain out rude!

Rights of an individual with a disability; use of a service animal...