Loss Mitigation Department Contact Phone Numbers

AHMSI - American Home Mortgage Corp.

General Info: 877-304-3100
Fax: 877-452-6490
Fax: 866-452-1837

AMC Mortgage Services

(800) 211-6926
(Also handles loans originated by Ameriquest and Argent)

Ameriquest Mortgage

(Debt collection--see AMC Mortgage Services) (800) 211-6926

AmTrust Bank (aka Ohio Savings Bank)

(888) 696-4444

Aurora Loan Services (Debt Collection) (800) 550-0508

General info: 800-550-0508
Fax: 303-728-7648
Short Sale Fax: 866-581-4503

Avelo Mortgage LLC

Now serviced by Litton Loan Services, Inc
(866) 992-8356*

Bank of America (800) 846-2222

General Info: 800-285-6000
Fax: 716-635-7255
LM Dept: 800-846-2222
Heloc Dept: 800-633-4510
Heloc Fax: 704-208-1350

BB&T Mortgage

(800) 827-3722*

Beneficial

(800) 333-5848

Central Pacific Bank

(800) 342-8422*

Charter One

(800) 234-6002

Chase

(800) 548-7912
Loss Mitigation (877) 838-1882 ext 52195
The Number you will be directed to after you give your loan number: (866) 665-7629

Chase Home Finance

(800) 848-9136 (customer service) (858) 605-2181 (delinquency customer service)
General Info: 614-422-0376
General Fax: 614-422-7259
Loss Mitigation Dept: 800-446-8939
Loss Mitigation Fax: 888-874-2664
Collections: 800-848-9380
Regular package fax: 614-422-7259
Authorization Fax: 614-422-7912
Authorization Fax2: 614-422-7575
Authorization fax 3: 866-282-5682
Foreclosure Dept: 800-981-3792
Short Sale Dept: 877-419-6490

Chase Home Finance-New Jersey

(800) 446-8939*

Chase Manhattan Mortgage
(800) 446-8939 (Ohio Servicing Center)
(800) 526-0072 (Florida Servicing Center)
(800) 527-3040 x533 (Florida Servicing Center)

Chevy Chase Bank

(800) 933-9100

Citi Financial Mortgage

(800) 753-3673
General Info: 866-704-8050
Hmoe Equity Dept: 800-685-0935 & 800-283-7918
1st lien Short Sale Dept: 866-713-4785
1st lien fax: 301-696-4473
2nd lien Short Sale Dept: 866-520-5499
Short Sale Dept fax: 866-675-5772
2nd Mortgage Division: 866-520-5499
Collections Dept: 800-788-4517

Citimortgage (800) 283-7918

Countrywide

(800) 262-4218
Loss Mitigation Dept: 866-880-1232
Short Sale Department Fax: 888-491-4947
Authorization Fax: 805-520-5019
Authorization Fax2: 800-658-0395

Community First Credit Union

General info: 800-342-8416
LM Dept: 904-371-7964 x 1
Fax: 904-371-7938

Ditech (GMAC) (800) 852-0656 (800) 449-8582

Downey Financial Corp. (800) 824-6902, ext. 6696

EMC

(800) 723-3004

General Info: 800-723-3004

Fax: 917-849-2677

EverBank (800) 669-7724 ext. 4730

Everhome Mortgage

General info: 800-669-7724

Fax: 904-281-2337

Equity One (Debt collection) (866) 361-3460

First Horizon Home Loans (800) 489-2966*

First Franklin

Customer Service: 800-346-6437
Loan Services: 800-745-1787
Auth fax: 724-957-9032
LM Fax: 412-499-3400
Payoff Fax: 412-918-7327
Resolution Dept: 800-622-5035

Fifth Third Bank

(800) 375-1745 Option 3

First Merit Bank (888) 728-9931

Flagstar Bank (800) 968-7700, ext. 9780

Florida Telco

Mortgage Dept: 904-720-1759
Mortgage Dept. Fax: 904-722-6658

Fremont Investment & Loan (866) 484-0291

GMAC Mortgage

(800) 850-4622
General info: 866-725-0782
Fax: 866-709-4744
LM Dept: 800-850-4622

GreenPoint Mortgage Funding (800) 784-5566, ext. 5383*

Green Tree (877) 816-9125

Homecomings Financial (800) 850-4622*

HomeEq Mortgage Servicing ( Debt collection) (866) 822-1471

General Info: 866-822-1471

Fax: 866-577-1227

Fax Auth: 866-574-0832

Household Finance (A HSBC Co.) (800) 333-5848

Household Mortgage (800) 333-4489

HSBC Mortgage (800) 338-6441

General info: 800-338-6441

Fax: 866-657-6621

LM Dept: 888-648-3129

LM Fax: 732-352-7519

Huntington National Bank (800) 323-4695

Indymac Bank (877) 736-5556

General Info: 877-736-5556
Fax: 269-353-2474
Fax auth: 626-535-4084
LM Fax: 626-583-1370

Irwin Mortgage (888) 218-1988

James B. Nutter & Company (800) 315-7334

Key Bank (800) 422-2442

LaSalle National Bank (800) 783-8900

Litton Loan Servicing

(800) 999-8501 or (800) 548-8665
Fax (713) 966-8820
General Info: 800-999-8501
Fax: 972-653-6322
Fax2: 972-653-3333

Midland Mortgage (800) 552-3000 or (800) 654-4566

Mortgage Lenders Network (800) 691-0129

Mortgage Electronic Registration Systems (MERS) (888) 679-6377

National City (800) 367-9305, Ext. 53221 or (800) 523-8654

Nationwide Advantage Mortgage Company (800) 356-3442, ext. 6002*

NationStar Mortgage (888) 850-9398* Press 0 for operator

General Info: 888-850-9398 x 3828

Fax: 214-488-1877

New Century Financial Now Carrington Mortgage Services (800) 790-9502 or (877) 206-9904;

NovaStar Mortgage Loan Resolution Department (888) 743-0774 Non-English: (888) 743-0774, ext. 4523

Ocwen Federal Bank (800) 746-2936 or (877) 596-8560

LM Dept: 800-746-2936
LM Dept: 866-355-6034
LM Fax: 407-737-5693

Ocwen Financial Corporation, Phone: 877-226-2936

Phone: 561-682-8000, x8386

Option One (866) 711-1962 or (888) 275-2648

PHH Mortgage (Formerly Cendant) (800) 257-0460
(800) 750-2518

Regions Bank

General info: 800-734-4667
Loss Mitigation Dept: 205-560-5421
Loss Mitigation Dept 2: 866-298-1113
Mortgage Dept: 800-986-2462
2nd Mortgage Dept: 800-231-7493
Loss Mitigation Fax: 205-560-5421

ResMae Mortgage Corp. (877) 473-7623, ext. 5944

Saxon

(800) 665-7367
General info: 888-325-3502
Authorization Fax: 817-665-7970
Authorization Fax 2: 817-665-8181
Loss Mitigation Fax: 888-240-1885

Select Portfolio Servicing (888) 818-6032
Fax: (801) 293-3936

SkyBank (800) 290-3359

Sun Trust Mortgage

(800) 634-7928
General info: 800-443-1032
LM Dept: 800-634-7928 option 5 then x 58791
Auth Fax: 804-291-0134
LM Fax: 804-675-7399

Third Federal Savings (888) 844-7333

USAA

LM Dept: 866-899-5308
LM Fax: 866-355-6034
Auth Fax: 866-501-1610

US Bank (800) 365-7900

General Info: 800-240-7890
LM Dept: 800-337-1193
Fax: 216-475-7340

Wachovia

(866) 642-8608
General Info: 866-642-9405
Fax: 866-260-3962
LM Dept: 866-642-8606

Washington Mutual

(866) 926-8937
(888) 453-3102
(800) 478-0036
(800) 254-3677

Waterfirld Mortgage (800) 957-7245
Fax: (260) 459-5390

Wells Fargo

(877) 216-8448 or (866) 261-5642 or (800)766-0987 or (800) 678-7986
General Info: 866-234-8271
Fax: 866-359-1975
LM Dept: 866-903-1053
LM Fax: 866-837-9108
LM Fax: 866-590-8910

Wendover Financial Services Corporation (800) 934-1081 or (800) 436-1022

General Info: 866-234-8271
Fax: 866-359-1975
Loss Mitigation Dept: 800-850-4622

Wilshire Credit Corporation (888) 502-0100