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Chase REO. When do the agents have to enter REO offers? 5 days later?

The original buyer walked away, so my buyer made and offer AGAIN. Silly me, I thought that bank owned property offers had to be uploaded in a timely manner. Is five days considered "timely"? It is a Chase loan. Does anyone one know the rules for how long you can wait before uploading an offer on a Chase REO?

My buyer is pissed that this wasn't uploaded immediately. Is this an agent playing games or are they following some rule? This property was pending, then came back on the market because the original buyer walked.

Posted Wednesday Jan 11