Signals, dropped calls, and the iPHONE...

Signals, dropped calls, and the iPHONE...

At Brads suggestion (and if my phone worked it would be great), I purchased an iPHONE in July. Ever since I purchased the phone, I have not had good service in my home or office. I have constant dropped calls and people tell me they only hear every other word I say when I am using my phone.

That being said, YES, I have updated my phone, they have given me a new SIM card, I have done everything on earth to get this situation rectified.

Today, out of TOTAL FRUSTRATION, I took my phone back to BEST BUY and explained the situation. I bought my phone at BEST BUY, because they offer "insurance". When I bought the phone, I was told that if there were ever any issues with the phone, they would replace it. WELL - NOT!!!

When I went there today, they said that the policy had changed - mine was old (bought the phone in July - OLD???) and that they would have to send my phone back to APPLE, overnight, and that I would have a replacement in 3 days...DO THEY NOT KNOW WHAT 3 DAYS WITHOUT A PERSONAL PHONE MEANS TO A REALTOR(R)??? They offered to give me a totally different phone...not sure what it was, and offered to teach me how to use it...um...it took me 3 weeks to be comfortable with all the features of the iPHONE...AND, I have customers flying down to go see properties with me. I count on the GPS (and it works well for me) and also the features that I know can use without thinking.

So, with all the above, the sales "Assistant Manager" told me that there are many complaints about the same thing in my area. The server is AT&T...AT&T tells me I am in a high signal area and they are currently working on boosting it even further.

The "Assistant Sales manager" talked to the "Assistant store manager" and I talked to the Sales Manager of the phone department and they still would not honor my "old" (July) contract. What is the point of buying at BEST BUY, and purchasing their "insurance" if they won't honor the contract, saying that APPLE CHANGED THEIR POLICY. Was I notified of this change, NO.

What would you do???

http://www.KarenMonsour.com, 954-464-4194

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