Direct Agent Support: What's the Verdict?

Seven Months into Offering Direct Agent Support: What's the Verdict?

In January, EXIT Realty Corp. International's Franchise Support team ramped up associate support to a new level. All associates new to EXIT Realty now receive a personal phone call of welcome from a Franchise Support Representative. Seven months into offering associate support, what is the verdict? Is it worth adding this new level of support? The answer is a resounding ‘Yes!'. In fact, the response has been more positive than we had anticipated. Here is what we have found:

- At the speed with which EXIT provides new and updated programs and services, keeping current can be a full-time job. Removing the task of being the conduit of corporate information between EXIT Head Office and the associates has allowed our administrators to focus on managing the office and handling transactions.

- Our associates receive help as soon as they need it. With one call or click, associates are connected to a live Franchise Support Representative to assist them in matters from password recovery, to navigating the EXIT Resource Center, to a detailed explanation of EXIT's business model. No need to wait until the administrator or broker is free to assist.

- Associates get information directly from the source. It's not diluted so they can be sure it's current and accurate.

- EXIT Realty is proving once again that the corporate philosophy of "agents are the assets of the corporation" is not just lip-service.

"Sure, this initiative keeps us busy", says Sharron Richardson, Franchise Support Manager, "but we love it. Just the other day I received an email that read ‘Thanks! Loving my new company! Appreciate the call - 14 years in the business and have never received a welcome call from corporate.' At EXIT Realty, we realize we're in a people business and that's where our efforts are directed, towards the people."

Contact us to learn more about real estate sales opportunities with EXIT Realty.