Box Cutters & Crowbars ... How to go the extra mile for Clients

So, we all realize that in this market we need to step it up to keep our clients happy, under contract, and reach the closing table...oh yeah, and fund the loan (just in case some bank decides to disappear in the middle of the night....not saying any names).

I'm looking forward to using a box cutter, flat edge screwdriver, & crowbar to pry open all of the windows which were painted shut on a home we have under contract that needs to be ready for the FHA appraisal on Monday. My client had to leave town for a wedding this afternoon, but I let him know this wouldn't be a problem - I'd handle it. He was pleasantly surprised & smiling through the phone - with a simple "gosh".

It's about being solution-based, knowing you need to roll up your sleeves, & then providing the services needed to ensure deals get done. I could complain that I'm spending part of my weekend doing this or realize that my client is going to be unbelievably impressed/appreciative and be more likely to send me referrals down the line b/c he's got a story to share about his realtor with his buddy-- and know that I'm ensuring the deal gets done b/c we know each closing is that much more important in this market.

It doesn't matter if you're in Atlanta, GA or Portland, ME - we're in the same boat --- get the deals done, go the extra mile --- b/c in the extra mile there's no traffic. There are a lot of people jumping ship in the industry. I want to be one of the last ones standing, how 'bout you?