Not All Realtors® Are Bad Apples

I agree, I am an honest real estate agent. I can look at myself in the mirror and know I am making a living in this profession but not at someone elses expense

With an over supply of several hundred thousand agents, it will take a while to thin the ranks to the more professional survivors. We get several calls a week from prospects that want to drop their present agents because of their lack of knowledge. We welcome those buyers.

Terri: It's so nice to be able to sleep well at night....so...how do all these other people actually live life from day to day...knowing (or maybe that oblivious) that they are hurting many people with these types of attitudes and behaviors?

Roy: I welcome them as well. I do not like to clump us all in one group... as with the infested ones... because I believe there are good and bad in all industries. How the consumer perceives us will only change....with the good apples :)

Ok, Sally quit holding back and let us know how you REALLY feel!! LOL.  Seriously, I agree with everything you said.  Great post.

Very true. I also heard from many people that car salesmen ruck. But few people would say that Joe Girard suck.

Sally you summed it up nicely!  "PLEASE........LOOK AT EACH INDIVIDUAL....for who they are."

Sally:  Great post.  This puts Corbett's somewhat rudely written post to shame.  And... many of the comments were even worse.  After reading Jeff's post... the way it was written... and then the comments... I actually felt ashamed being considered a part of them.  So much rudeness in so many of their comments.  They could use a forced-watching of the Susan Boyle singing her song from Les Miserables.  As you can tell... that whole post and comments... really turned me off.  Your perspective is well-written... but takes the high road in showing the difference between those so free to offer bad advice... and the professional Realtors who work so hard to make this "job" a profession.  Thanks so much !  Take care...

By the way... really, really cute puppy !  What breed is it... and is it yours ?

Woo-Hoo: of course not ALL Realtors suck. I don't!  I'd say "most" don't. But it's the bad apples that spoil the whole barrel. I THINK we need to know what consumers think SO we can ALL move toward repairing the damage. And sometimes, the truth hurts (for those that DO suck).

Sally,

    Nice response to Jeff.. Ha! you are the apple of my eye! Positive things happen to positive people! 

Katharine

Alrighty then Sally! That was a great post, and good response to those who think we are on the bottom of the food chain. Very frustrating all in all.

Hope that bug/hair/burr is out from under your saddle!

Hey Sally!  I haven't read Jeff's post just yet but, I do want to say that I have to agree that, for the most part, those of us that are still standing in this business ARE the true professionals and a couple of bad apples should definitely not make us all look bad!

I think the 'correction' in the industry will shift a bit more positive attitide our way!

Woo Hoo, I think the post you are referring to got your ire up. Ya Think? Glad to read your excellent response. It doesn't surprise me when people write those kinds of posts  for the sheer entertainment of getting people to respond, especially because they know they will. That is their entertainment. Sadly they also set in motion the impressions that perpetuates the ways to diminish or marginalize our profession. It  strikes me that people that use their influence for that sort of thing, is actually a poor disguise for the guilt they feel of their own success or lack there of.

Hear me roar?  I think you did.  TLW would be proud...

Hi Sally - Well said!  There are Realtors and then there are "People in real estate."  And there are sonsumers who don't know the difference and who don't understand what we do or how we're paid.  I have been asked about how my salary is determined and whether I have a flat paycheck or hourly in addition to my commission, and how much of my business expenses are paid by my employer.  People really think we're raking in the dough!

I went on a listing presentation last week where the wife asked me how much they had to pay me up front to get started.  When I said nothing, she said that she likes to pay her bills and doesn't want to run up debts, so she didn't want me spending a lot on advertising and then billing them later.  I had to explain how all of those expenses come out of my pocket, and if the house doesn't sell I get no commission and don't get reimbursed for my expenses.  She said, "But that's not fair!" 

Suddenly she and her husband looked at me in a very different way.  I told her I was a professional and that if I was willing to commit my time, energy and money to the sale, obviously I expected to sell it within a reasonable time.  I think we assume that most people know what we do and how much it costs us, but they clearly don't.

P.S.  Love the disco Sally!

Sally, I like how you broadened the discussion and gave great depth to what makes up the crummy agents (that suck) and amplified what the good agents are all about. You tell em Sally!! Cute afro LOL.

Great post Sally!  I especially like the subliminal reference to the Jackson 5 song - "One Bad Apple Don't Spoil The Whole Bunch of Girls"  LOL

Ron: Okay...wanna hear more lol. Thanks. I thought so too :)

Huiting: Okay. :)

Jim: Thanks Jim ...honored with your feedback :)

Holy Cow Sally!  go get em.  I think you should take comfort in the fact that good apples float to the top, and the bad ones sink.  (and most people who get a license out of a cracker jack box don't last long...there is probably a statistic)

Love the fire in your post.

Karen: The whole thing wasn't supposed to be that rude...especially with some of the comments that unfolded. What kind of 'pep' talk is that? I for one don't agree wholeheartedly. Yeah, there are some bad apples...but DO NOT...and I repeat....DO NOT put all of us in that class...that's just another tunnel visioned account. Being in one part of the industry does not consititute KNOWING IT ALL. Anyway, I agree...the rudeness and really unawareness how they dug in deeper than what it really is. Might as well just say NATIONWIDE everyone and every market sucks. OMG did I say that again lol!  thanks...and the whole purpose why we don't cater to just the 20 something group....this is an industry of all ages amongst other things...that we do not discriminate against. Okay...blood boiling :)

Karen: That was my little English Cocker Spaniel when i first got her 4.5 years ago...she was 4.5 mos back then :)

Kat: I am one to stand tall...We all know there is good and bad in all bunches ...regardless of any status or group...why harp on it if you and I aren't part of that?  I would rather feed into the good....and why the bad are standing out....it's more of the same negative input into the media...which this became as well. You really think the truth hurts the bad ones? They would have done something about it...and doing something about it now. We KNOW what the consumers think...we didn't need a survey result from CA...we hear it everyday...in our own backyards and on tv and the like. You really believe ALL are going to move forward? If that were the case we'd be living in such a wonderful world.

Katherine: Agreed....and only people who want to be helped.....will be helped and get off their behinds to create a better industry. Unfortunately, we'd have to restructure the whole darn thing again.... I sigh......

Andrea: Alrighty is right. No kidding.  They can stay at the bottom...I refused ...from the very beginning of this whole mess of media attention...to stand tall....we ARE individuals...and if someone classifies me with that bunch...then I will not work well with them..nor want to. And that's that. Oh, it was just the beginning...need an alcohol pad to heal it.

Debe: WooHoo! Yup...that's the bottom line....and if some want to say...oh, yeah look at this...look how the consumer thinks...and goes with one survey or poll....well, it's no wonder the consumer thinks the way they do. Stand tall, be confident, sincere and really care about why we do what we do...and the consumer can definitely see it.

William: Oh, it was a lot of the comments as well. The ones who think they know it all and wear many caps without a license. Agreed. And that's what got them to comment...being in the newsletter as well. Not a good choice to get a positive response from either. And I don't like the feeling of being someones entertainment. Garble on the sales pitches going on right here and now. It's another ad line.

Jeff...it was a RUFF ...not a roar lol....but she would be proud of the ruff...she does woof (but for a different reason)

Gee Sally, I hope I never make you mad at me! Seriously, everything you said I agree and second!

Dang...over an hour and a half reading the first Post, and many of the comments (but not all) and now this one.  Here's my take:  I wouldn't leave a comment on the other one for various reasons, one being what you said about the slant towards the 20 somethings.  I had read that survey before, and a similar one done by one of the large Franchises I used to work for.  But what I didn't read was  the realization that the survey was taken during a very difficult Market where people were angry, desperate, and not knowing what was going on with the economy. 

Agents too....for better or worse CA Agents (in many areas) weren't getting any sales.  So to use that poll as the basis of how we judge our Profession doesn't seem to be a fair representation of reality.  My reality is I am always amazed that for over 25 years I was told how wonderful I was, and all that blah blah stuff for the work I did.  Now that I am a Real Estate Broker many people "assume" that I am a different type of person.  I have learned that at least where I live that our Profession has a lot to do to improve their image-our image, because it affects all of us. 

There are a ton of great people, and I sure wouldn't label someone as bad because they aren't tech savvy....all things will come in time. And lastly I want to say that all Principle Brokers need to spend more time with their Agents, making sure their skills are up to par.  If not don't let them write a contract until they are.....

Sally, Way  to defend our profession!! In my mind, generalizations are almost always a bad thing. To say that all realtors, attorneys, doctors, are bad is surely an attitude that will get us nowhere. It's the individual's responsibility to seek out a professional who is just that...a professional.

Sally,
I believe there are many good Realtors it's just that the bad ones stand out --you know, people are more likely to talk about their bad experiences than their good ones.  Sad, but true!

They still think we suck. LOL Usually when they get to know us they love us for what we do for them but consumers hate us.Its a shame that we have been tagged like this.

You said what I have been thinking for MONTHS ! I actually have a blog in draft right now over a client. Argggggg

Sally - I love this post!  You have hit the nail (MANY nails ...) right on the head!

A personal experience that I had a few months ago ...

Being new to this area I needed to find a salon to get my nails done.  I decided to try a local shop near home as I prefer to support local businesses and figured if it's close to home it might not become a chore to go.

I am seated at a table and a young man comes and sits down.  He is the manicurist.  Very nice, very pleasant ... a people person.  Or so I thought. 

In the stream of conversation he asked me what I do ... "You work?  What you do?"  (Poor grammar is intentional - and real.)

I replied, "I am in real estate."

His response (very exicted response) ... "Ahhhh!  Got rich lady here!  I make you happy ... you come back many times.  Rich Lady will love Andy ... make nails very special."

When he finished I paid him.  I have not been back.  He didn't see a long-term client --- he saw dollar signs.  And that was very short-sighted of him.  Keep in mind that in the course of our conversation he told me he had been here since he was 8 years old.  He is now probably 25 or so.  It's not like he just arrived here and didn't understand business in this country.  He was very bright, but very dumb ... all at the same time.

We are seen, by many, as making tons of money ... living high on the hog.  We sit around, wait for the phone to ring ... and then rejoice when a voice on the line says, "I'm going to buy that house, where should I send your money?" 

Unfortunately ..... it's just not that simple.  The general public has no clue as to just how much is involved behind the scenes.  And many don't want to know.  They would prefer their stilted views on what we do.

There are a lot of bad agents out there, but there are a lot of good ones too, we just have to decide which one we want to be.

Susan: Unfortunately, no matter what...it's the human being and the opinionated closed minded judgmental thinking that one may have....or the open minded...who also have the ability to agree to disagree. At this point, I agree with me lol. I have worked hard over the years to figure out that I AM an individual...there is no other person in the world like me and I have totally different thinking than everyone in the whole world. I'd like to keep it that way....I don't follow around and agree with people because they are part of staff or in good with the company CEO or what. This is me...and if the next person clumps me with any group of anything that is in a negative manner ...then I need to reevaluate my association with them.   Uh...the disco look was all I could find..lol

Gary: You think the 'do' adds substance to my point?  I am #1 with the good apples :)

Kent: Oh, geez...you think that picture just added to it huh? lol

Kathleen: Another day...and a little more steam coming out. 

Sally, you are a #1 floating apple!  (with a great do)

Mike: I really don't think anyone can MAKE me mad at you :) :) Thanks.

Kathy: Okay....so the comments on that post irked you too? Well, all I can say is... a rebuttal for a negative toned one sure doesn't get a bunch of notice lol.  Can't fight city hall hahaha.  If anything....we're here to help others who aren't so tech savvy...it's hard to help over the phone (found that out the other day) but I still try.....not cutting them down. I do believe I don't like the labels as well... old... mules....arghhhhh... That's why this society is so quick to mouth off....I better stop...bottom line is that we as Realtors® have our own COE to follow....if they don't ...then don't slap that on the rest of us. Bottom line, we all do what works for us for marketing and such. There are 'old timers' here that have a referral system in place from 30+ years of business....and they far surpass anyone who is just getting online.

Barb: That's what we're supposed to do....at least for the good apples. I have no control over anyone but ME....no ifs ands or buts....so why would we say bad apples spoil the whole lot of us?  That's wrong....and also, I really do think they seek out the professional....if they don't then they really ought to. One thing is for certain....the consumer is just like us...human. And they don't ALL think that rotten way either.

Cynthia:  So....what do we do? Stand by and not say a word?  Don't think so....I have run across too many closed minded people ....but open minded as well. I can vouch that there are MANY sellers who seek out a good professional....and MANY who seek out a buyer's agent to guide them through as well.

Laura: No 'they' don't. A certain percentage may...and that's just human nature. They're most likely the same ones that believe that only a certain political party  or religion are good or bad as well. Thinking that they all hate us would give me the impression that you believe we're in a bad class. ???

Melissa: And we'll continue to have those. This business has always had their ups and downs...just like any business....How many are in the group that hate all banks right about now?

Carol: Yeah, the closed minded...the biased...the judgmental who classify a certain type of race, color, religion, profession and the list goes on.....are ones I'd just rather not do business with. It's bad enough I have to continuously prove myself on the other side of the fence than the bad apples....another to not even be given the chance.

~~~~~~~~~~~~~~

Do we just condemn us all? Or even condem the no tech savvy people? Or the older or wiser or whatever the case may be? I believe we all are equal....we all have our qualities...and one of mine is not to discriminate.....that would be awfully dumb....Hawaii is so diverse with MANY ethnicities, religions and such that I suppose I was brought up differently? Everyone has their good and bad qualities. If they aren't willing to learn...or ask...or further themselves that's one thing....it's another to slap someone down because they have not learned yet...or still utilize things that still work for them.

JL: Leave it to you just to be matter of fact and to the point...but you are right...and there is no ifs ands or buts about it....each individual makes their own decisions....and so do you and I :)

Thanks Kathleen...the do is cool.

Sally, I find it so sad that a few bad people can give an entire industry a bad name....fortunately, educated people know better and know just how hard good realtors work.  But I've seen bad ethics even in my field and I feel so sorry this is happening.

Hi Sally...The important thing is that we know the value and integrity we bring to a real estate transaction and so do the clients we serve.

Kate

Hi Sally - There truly are bad apples in all professions.  We do seem to get a pretty bad rap from nearly everyone.  Look at the Mom on Two and a Half Men - Love her, but oh my what a real estate agent she is...I'm reading a best seller right now that has a real estate agent in it that everyone is throwing darts at for doing her job.  This is a tough job at best.  In today's market it's a tough and oft-times thankless job.  Thanks for staniding up for the few of us good apples!

Hi Celeste

Great post, there are a lot of outstanding Realtors.

Good luck and success.

Lou Ludwig

Sally,

When I first sold real estate in the early 1970s the majority of agents were 'full time'...there were practically no 'part timers' selling real estate...as this phenomenon changed in the 70s to allow for a proliferation of licensees as brokers cashed in on the 'numbers game', the pool of agents became diluted especially as regards professionalism, knowledge of the business, and ethics...!!!

I think this accounts in large part to the poor perception people have of realty agents...JMHO, Thanks,   Fran  

Carole: It's only sad if everyone buys into that it's true. It's not. We are not pulled into that category if we chose being the good apples.  You're right...the open minded are the ones who don't stick EVERYONE in a category.

The consumer does not hate us...  many consumers like us....some don't because of their biased opinions.

Kate: And that makes all the difference. I refuse to believe that if I'm not techno savvy to the max that I'm not a good real estate agent. I refuse to believe that just because some classify us in a negative manner that I have to throw in the towel....:)

Marlene: Now where were you when I needed that?  lol.  There are good and bad in the whole world. Oh, my...my favorite show!  It IS a tough job...so many assume it's just a few minor things and we get millions. They don't see behind the lines ad all we do.

Sally, I have had far more good comments made about the work that I do then bad comments, but unfortunately it is the bad ones that I some times dwell on to much.  So I have decided to let the bad comments get the amount of attention that they deserve (very little), and give the good comments (which are by far most of the comments) the amount of attention that they deserve (a lot).

don't let a negative comment that is in the minority, out weigh all those positive comment that are in the maroity.  Don't let the bad apple comment spoil all the good ones :) :)

Sally - You make a very good case! Not all agents are bad...but more times the bad ones get the publicity!

Sally: One of the first things to disappoint me in the real estate business was the lack of professionalism by the agents. I had come from teaching school then onto corporate America. I really think that as a profession we have come a long way in the last 15 years. There are not as many bad apples and the good apples are getting better all the time.

LOL, in response to Realtors Suck!!! Too Late the word is out !!  You can try and pat yourselfs on the back now... but its too late!

Sally ? Counter Copying ???? is that some new launguage ??

Great Post, even though 'they will say... SEE' but I agree with you and know that we are in the front lines of the trenches, working with clients, helping to build wealth... let the player haters hate, you can't change their minds.. and that is ok.. more for us... we don't need clients like them, god bless the forever renters...

Sally.....great post.  There are honest hardworking agents in our business.  I am proud to be one.  I pride myself on selling thru honesty....it pays a bigger dividend in the end.

I know that I work hard for my clients and that I pay attention to every detail of the transaction. I'm sure all good agents do and that we are appreciated by the people we serve. We then get to show the clients of the bad agents how it is really done and win them over!

Great post!

Woo-hoo: you changed your title... :)

Amen Sister!  Enough said!

Sally,

thank you for this post. I guess the problem is that people build their opinions based on judgment and not on experience. I think the least that anybody can do is give the person a chance and be open minded. Having said that I believe the real estate industry needs higher requirement for education and business ethics.

Ina Bylyku

Realtor, MBA

Prudential California Realty, Rancho Cucamonga, California

I think that you are right on!  Unfortunately when someone works in a commission based business, it will always be assumed there is an agenda.  Well, I have one to do the right thing, so I can create referral business and a good reputation. 

I have met wonderful people that are in real estate and I have met not so wonderful people, as you mention that goes for any group.   But what about the buyers who are not loyal, not honest, what about the sellers who lie about motivation and are less than honest.  They are people too and I've met more good sellers and buyers than bad.  However, I DO remember the bad......

So, we need to make  a conscientious effort to be honest, forthright, professional and educate and inform the public.  This will get the message across that we are only trying to make a living and often a difference.

Here is the odd thing. I only hear Real Estate Agents talk about each other this way. I have never heard other professions talk about each other as much as Realtors do. I never heard car salesmen, doctors, chefs, or even lawyers talk about each other in this fashion. I think this says tells me something.

I don't mind being "sold".  There is an old adage "nothing happens till something is sold".  Nothing is wrong with being a sales person, it's just the ones who go for your throat that scare the heck out of you & give everyone a bad name. 

We can just do the best job for customers, helping them make good decisions.  The bad ones earn and deserve their own dubious reputations. 

Very good post Sally. I hate people spreading RUMORS, whether in Real Estate or not. But personally, as I came from 9 to 5 job, there, believe me,  you do not have much time to spread rumors. Sometimes not even time to eat lunch and put on your lipstick.

"education and business ethics"

Not only the ethics, they need to be educated that they are sales persons not investment experts. Those who pushed the questionable loans with stated incomes just to make A sale need to be held accountable. I can speak for my deal on my house, I was told not to put that much money down the agents said it was a waste of money becuase I could get the loan easy with my great credit. Hmmmmmmmmmmm quess how I got the great credit??  I am a business minded guy with 38 yrs of business. Yet They were telling me how the real rstate does not work like other business.

Agents/Brokers need to remember for the most part anyone can sell anything the process just needs to be completed correct. Close the deal!

I do agree the good agents/brokers are real good at the job they do but so few nodays have the will to to the job. They want the pay I say then do your job.

Sally - your post is excellent. Yes, we have many brilliant hard working people in Real Estate industry. Yes, we do our best every day proving that Real Estate is a real Profession.

I believe, it was David Knox who mentioned that you may be the best agent in the world but people work with that one who is around. I wish only the best agents were around the buyers and the sellers, then the public perception of our profession would be much more adequate.

Sally, good post, I can tell that you're passionate out this topic.  I think I should add that "Not all realtors are REALTORS®".

Yeah I just spent 20 minutes on facebook counseling a potential seller in things he could do to avoid having to sell his home.  I'm really in this for the cash.

Excellent post.  The stats are high on agents that don't last even one year. They are in it for the money, period! I have worked 35 years with SERVICE, SERVICE, SERVICE as my priority regardless of price of the house. I never count the dollars until the closing table believe it or not. Cat won't get a job, so I have to work.  I list, sell and train. I love it all. I've heard all the bad talk, and most of it is deserved I'm sorry to say. Thanks for shining a light on several different problems. Those of us who care, are professional and either have lasted or want to last in the business have to work together to raise public perception. Easy? No, of course not. We've allowed it to happen, in my opinion, with so many sales to unqualified buyers, and many agents did not say one word. Those agents KNEW what was happening and did nothing. Now we're all in this short sale/foreclosure mess which we will survive, yet again.   It's why I read every single AR email  and tell my agents to subscribe and learn. Agents  took their check , their new home bonus and went to the bank. They don't care if they get repeat and referral which is how I've earned a living about 34 of my 35 years. Thanks for caring enough to post what you did.

I completely agree!

There are some GREAT agents and people out there who happen to be Realtors. Just because the National Associateion of Realtors has trashed the name and it's reputation, doesn't mean EVERY Realtor is evil, immoral, or incompetant.

It's just sad that it's gotten to the point where we need to make the claim that, "we are okay IN SPITE OF being a Realtor."

Jim

Sally - what in the he@$@$@$@# are you doing!!!!!!!  Wow - your graphic really caught my attention.  Anyway, anothe great Blog.  Thanks for sharing.

Cheers

The real estate sales profession is going through a major transformation.

In the publishing industry, good journalists, editors, writers, publishers will continue their work through a combination of online/offline news and information gathering and dissemination. Gatekeepers are being reassigned. Older middlemen will either be eliminated or replaced by newer middlemen. Overall, the industry will be leaner.

Similarly, the real estate sales business will be lean, effective, and geared towards buyers and NOT towards sellers and brokers.

Sally - This is the only profession where they talk about each other. I worked for Kraft 18 years and there was respect for all sales representative.  As you know the negative news will all ways be news worthy. But I think they need to tell the other side of the story and you did a great job with this post.

I could not agree more, I feel that I am constantly defending myself & my profession when I have done nothing negative to affect those who are complaining!  Great post!

All generalizations are false and those that throw them out there expose their own ignorance or demonstrate their lack of control over their hormonal storm.  Estrogen or testosterone induced. 

You go Sally and counter copy the heck out of em.

Love the disco fro graphic too.  Didn't I see you on Soul Train??

As in any industry there are good & bad apples. I don't believe Realtors reputations are any worse than other sales positions. Each Realtors actions speak for themselves. Unfortunately there are Realtors out there not doing such a good job in earning our industry a good reputation. All we can do individually is make sure we do the best for our customers, which includes being honest, trustworthy and ethical. In my previous life I did sell cars, I know all about the stigma, we can overcome that! Lets press on.

Sally- It is ignorance that makes such claims that all Realtors(R) suck. We are all just people and there are good agents and bad agents just as there are good attorneys and bad attorneys, good teachers and bad teachers, good doctors and bad doctors. To lump one group of professionals together is just an attack that has not been thought out.

Sally... You are so ever correct on this topic.. There are good and bad in all industries.

Good post, however both sides have valid points....
Bottom line no matter what field you are in, you will always have good and bad apples.
From Lawyers, Realtors, Waiters, Retail, Engineers, ect.)
When people hear about the pay check Realtors get and do not see what goes on behind the senesce
(the late nights, the early mornings, missing the kids soccer games for their clients, the continuing education, ect.)
to EARN that pay check I can see the resentment that might come with that.

What that leads to is the uneducated bad apples that clime on the band wagon to earn the "fat pay check" and that is with ANY industry.
That commission check comes with a lot of hard work and effort. Despite what one my think. You want to see something go south real quick? Get an uneducated person in on your real estate transaction.... that is in part why we have lawyers =)

Debe Maxwell's post is correct we are seeing a lot of those bad apples leave the real estate business and going back to what
ever rock they crawled out from underneath.

A good agent earns every penny and more of that commission check!
And if the home buyer have hired a hard working/educated agent they too should know that their
agent has earned every penny of that commission check.

I think a lot of people bash other people to make themselves feel better....
But I don't think it works....

All you get is a bunch of post with people fighting on the internet... "and thats real productive"

Go out and do a good job for people and your worth will be made known!

Hey folks...gotta go to bed....but to answer Brian:....oh, okay....it's out.....and? The title you're referring to is from Jeff's post...mine used to say NOT ALL REALTORS Suck....and I couldn't leave that up there...it just so wasn't me ..... lol.  And...counter copying ...like counter offer lol.... it's called SALLY'S Language ...hearty har har.

I will and always do answer...had to get the contest winners post out...so will answer ALL tomorrow....this will be real fun :)

Great post, Thank you!  Our board has taken serious steps to correct the lack of professionalism in the industry in our area. 

Gone are the days of unaccountability and the attitude that I am self employed I can to what I want b.s.

Step up the the plate or sit the game out. 

Well... I actually loved Jeff's post. Yes, there are many exceptional realtors but we have an industry-wide public perception problem and until our reputations are improved, and the public sees us in a different light, things will continue on as they are, which will be unfortunate. My many years as a real estate paralegal instilled the 'fear factor' (liability issues) in me, and since obtaining my NC RE license after leaving Hawaii again, I can't tell you how horrified I have been at the lack of knowledge and awareness that is prevalent in our industry. That's for another day. My point, succinctly, is we need to monitor our own, and do something about those who continue to tarnish our images. Now THAT is what makes me mad! Aloha.

Sally,

Oh.....my SWEET Sally!!! 

Awesome job at making Lemonade out of Lemons!!!

Accentuate The Positive!!!

My Mother always told me, "You get much further in life with Sugar than with Vinegar!"

Thanks for writing this response and taking the HIGH ROAD!!!

Lucky :)

You're absolutely right! So many people just don't understand that realtors are about running a business while maintaining professional integrity. My husband and I, as part of The Regan Team, work twice as many hours as we did in our former corporate lives and nowadays work harder to make the deal.

We pay double taxes for self employment,incur lots of business expenses, do extra jobs for sellers and buyers, meet at all hours of the day and LOVE what we're doing.

When we get a commission we EARN it. One of our customers commented in an anonymous response to our corporate premier service: "we're not sure what they did, the house sold in a week by another realtor" (!!!) Perhaps it was the numerous ads, phone calls, showings, signage, photos, etc that we accomplished in a short amount of time. We market to other realtors as much as we do to buyers. (BTW, that seller bought a foreclosure at about a $300k savings bec they were able to act quickly)

Thanks for your comments - hopefully it will promote awareness! NOW is the TIME to buy! Lots of homes - lowest interest rates in forever - FREE $8000 for buyers who haven't owned a home in 3 yrs. 

We just have to continue to do as you did so well - let the public know that there are many GOOD agents!

Go get'm Sally

Some Realtors forget often that they are not the center of attention. We deal with the bad ones alot and just laugh our way to the bank.

Of course, there are good and bad in every industry but because the housing industry has taken such a hit in the last couple of years, this sort of reporting gets more attention.   What else is new?  Great post Sally!

It's human nature to focus on the negative.  I prefer to look for the root cause to the issues and solve the problem.  But stoning the good Realtor because of actions of a few is not productive.

I believe I am a "good" agent.  NOt one that necessarily makes loads of money but one that works with a high regard for myself and others.  Sometimes you get both, I hope to some day!

Well said, Sally! A good condensation of the reality in our business world is.

www.VickiRucker.com

Vicki Rucker

Like everything in life, everywhere....there are bad apples in every bunch!

Patricia/ Portsmouth NH Real Estate

Loved this post.  I am amazed at the realtors that I am sure struggle to tie their shoes.  I am also amazed at how they really do not know what they are doing.  Scary at times.  However, I try hard to educate and be patient although I have to go behind closed doors and scream... 

Well, I will say this, everybody is entitled to their opinion and that is the beautiful thing about this community.

I don't mind conflicting points of view so long as they have a basis and talking points.

Good post!  The only thing I'd disagree with is the self-study thing.  I did my prelicense class via self study and have gone on to be a great agent and even continued to receive my broker license.  I can honestly say that at least in my state, most if not all of what I learned about the industry was learned on the job after I received my license.  The thing is, I got into it for the right reasons with the right expecations that I would really be running a business and I have never lost my sincere desire to learn and study the market and industry and continue to make customer service and true representation of my clients top priority

Sally, I so enjoyed your post because it rings so true - we have all had people tell us what fun it must be to show homes all day!  They have no idea.  We run recruiting ads for new agents in our office and the "20-somethings" show up expecting to get paid a salary or hourly wage.  I've had acquaintances take the sales agent class (no, not home-schooled!), tell me what a breeze it was and then be totally floored when they couldn't pass the licensing exam.

As an industry, we do a great job of getting the word out about property for sale, but the general public doesn't understand how our industry operates.   A colleague and I recently did a seminar for Buyers with a local lender - - not one person realized that Buyers generally don't pay the Realtor who helps them purchase a home.   Even more people do not understand that most of us are independent contractors, not employees, of our brokerage companies - - a sales associate doesn't make money unless you work with that particular sales associate.  AND, no individual associate gets 5 or 6 or 7 or 8% commission on the deal - - there are splits in every direction and expenses to cover - - OK, now I'm on my own rant!

Educate, educate, educate - - one person at a time - - the good ones can do it!  We can "ripen the barrel!"

Sally: Thanks for the post! You are so right. I believe that if a person isn't bringing their enthusiasm and knowledge to the table, they're best served finding something else to do. I know that sounds a little harsh but we're doing a huge disservice to our client if we're not all there! Take care.

Celeste, that was a well deserved rant!

The real estate courses (self-studied or not) and passing the state licensing exam are such a small part of becoming a great Realtor. Working in an office with a good reputation and having a experienced mentor with integrity in their formative years is invaluable to a "newby" and their continuing education as a Realtor.

As for the bad apples, I try to avoid them like the plague in a transaction. And I think it was Eleanor Roosevelt that said "Nobody can make you feel inferior without your permission". 

I think there are more bad apples in this field than many others because the barrier to entry is so low -- 120 hours here in Ohio, while cosmetology students have to have 1,500 hours.  There are some very, very good agents, but unfortunately, they are in the distinct minority.

I think that when an agent refers to another agent as a bad apple it is very possibly due to jealousy or misplaced anger and not any actual unethical or shady behavior by the other agent. When it is a member of the public, saying that an agent did something wrong or unethical, it is due to the offended person either not understanding us, our industry and who we work for and where our loyalty is, etc, etc.

It is easier to blame others for our own shortcomings and mistakes. Taking an honest look at yourself is one of the hardest things to do. It is very hard to see your own faults, but so easy to blame others for your mistakes and misfortune. Sometimes it is someone's ego that will not let them face the reality that they screwed up, so they must blame someone. And the agent is an easy target.

We are constantly working to improve ourselves and our industry. Changing public perception will take longer unfortunately.

Sally, thanks for the post, everything you said was right on!  This is one of the issues I've had with the Association of Realtors for some time.  There really needs to be more of a public education campaign that addresses how we really are independent business owners with all the expenses, responsibilities and work that entails.  The general public really needs to be aware that there are wonderful real estate PROFESSIONALS out there who aren't solely out for the "almighty dollar" and really do have their clients best interests at heart.  

Over my years in real estate I have collected many "thank you" cards, wonderful comments, and testimonials from my past clients.  A few years back I made a scrapbook of all these wonderful things and I take it with me just about everywhere I go now.  When I hear anyone lumping all real estate pros into the "bad apple" category, I take it out and ask them to read through it.  Works like a charm, everytime.

This is one blog topic here always sure to generate interest and spirited debate. No shortage of opinions on this subject.

Sally,

Great post. Yes there are bad ones out; everyone knows who they are. Me, I just avoid them.

Go Sally!

I though this was a great article.  I'm tired of people thinking that realtors are just some stupid salespeople that they can just push around.  It the lack of intergrity on the part of "some" that make it look bad for us all. 

Thanks for writing this,

Karen Bishhop

Re/Max

Sally .. We should all be commenting about attitudes in Real Estate and about Realtors®. 

I am disappointed that Jeff focused so much on the negative about bad apples in our business.

The truth is that most Realtors care about their clients and customers, are well educated, are careful about their business, take care of their properties, maintain good relationships, love their husbands and wives and others, and tell the truth.

Let's encouragement positive comments about Realtor experiences.

Good post Sally,

Some people are so down scale they can only communicate in generalities and it is alwasy dangerous to do that-this is how stereotypes develope and get going.  Any time the Realtor puts their paycheck before the needs of the client the whole industry suffers and unfortunately I have met Realtors, even experienced ones, that have this viewpoint.  My viewpoint obviously is put the client first.  When I frist got into RE I was already an experienced sales person so I trained agents; what I saw frankly was that most of them were lazy and expected to just do floor time and survive; only about 5% of the agents I met really had the drive and ambition to make it.

Patrick

Broadview Realty

Hi Sally

Thank you for getting that off of my chest :)  It drives me crazy when a whole category, or profession, is judged based on person or one bad experience.   In my opinion there is an 80 % turnover in the real estate industry because people get into the business thinking they are going to make a fast buck and easy money.  When they find out how hard it is, and the dedication and education and time it takes to be successful in this business they run away with their tail between their legs!  I can sleep at night knowing that the interests of my clients come first, and I keep my word even when my clients don't! (Don't get me started...that's a whole other blog!)  As for the people that think Realtors suck?  I don't ever hear them talk about all the money Realtors and realtor groups raise for charity.  (My brokerage raised over 30,000.00 for easter seals last year at one golf tournement).  I don't hear them mention how most brokerages give back to their community in one way or another.  If you think REALTORS suck then sell your house yourself...and when you run into a problem or you get your a** sued....don't call me to come to your rescue.

Don't get too worried about his survey.  If you review what he is selling then suddenly you start to understand how his results come out the way they do.  This is no different then Hershey publishing a study saying that Chocalate is good for the heart or a Tobacco Company saying Smoking is not proven to create cancer.  You have to see what the reason and the source of the study is.  I have been a manager of Two Large Real Estate Firms over the last decade.  I would say over 95% of all Realtors are honest and good business people.  Lets compare our ranks to that of the rest of corporate America.  http://www.tangiproperties.com

These negative attitudes are part of any sales or financial profession. Ever heard the terms,  I hate Insurance agents , I hate car dealers, I hate lawyers, I hate stock brokers, I hate lenders? Then you hear the term Except for mine! We met him or her at........through a friend. The customer has to take some responsibility for finding someone they like and stick with through their transaction years. It is the most stressful time in most peoples lives when they are moving and the Real Estate Agent is an easy target for that stress. My bottom line is that I accept the fact that people are going to be stressed out and grumpy during these transactions at it is my job to reduce that stress as much as possible. One thing that I do is to tell the client ahead of time that they will be mad at me at some time during the transaction at that it is a normal reaction. It is the psychology of the transaction that causes the drama not the agent necessarily. I will say that you need to have been involved in around 50 transaction to be able to critique the industry fairly. This leaves out the public almost completely. When I get un solicited negative comments about my profession I just tell them to get their license , Do 50 or more transactions , then we will talk. It is almost impossible to describe to the un initiated non agent the nuances of the profession as most peoples professions have no comparisons. This profession is so unique in the way we compete and cooperate at the same time. It is a wonderful profession and I suggest harnessing the human nature involved to be a standout agent. Thanks for your time. Great subject matter. Good to all!!

Hi Sally,  Very well said.  Those still in the business set a pretty high mark.  When it comes to this negative stuff I think it is best to lead by example !

Hi Sally,

Great Blog!  I really appreciate your response!  Triple  Ditto!

Bev Stewart

Too bad nobody read your post...lol. Someone in the response touched on this topic before but I can't believe how easy it is to get a real estate license on some states. I think the disparity between education required to handle most people's largest investment (particularly on the sell side) is disconcerting.

That being said, I have been getting a kick out of the following:

- meeting with investors that show me their budgets and put 3% in the Realtor fee line item. I have a form letter that I've drawn up that "gently" states my position on their budget.

- talking to people waiting for the "bottom." After a couple of questions, it turns out that these are the same people that bragged about their neg-am loan two years ago or thought that moving into a house and living in it for a year increased its price by 10%. In either case, they took a bath... which, of course, was someone's else's fault.

The sad part of already having a tarnished reputation is that we're an easy target for the masses that rely on the news for their news. Which means that for many of us, we have to put in a lot of effort educating our clients. The Realtors that don't educate their clients end up being the ones we have to clean up after.

Lead by example, yes. Build your referral base and stay away from the haters.

I have one mission and one focus.....To show people that Realtors ARE Good, Honest, Caring People!  It has been a very profitable 24 year mission with a wonderful base of clients and friends.  I know I am not alone in this quest.   There just aren't enough of us.

I couldn't have said it better myself!

I would also like to add that those same naysayers forget that our commission is not only taxed, but subject to a some type of broker split or desk fee, expenses marketing the property or the value of our time preparing a showing, comparables at an hourly rate.  Our time behind the scenes and what we pay for admin. services, etc. are often overlooked.

I run my business professionally as do most of my colleagues in northeast Florida.  I can say more good things about the caliber of our agents than bad and agree that we should be leading by example.

Based on the response, perhaps your blog should have been titled "Most realtors are good apples". 

Hey Sally:  Couldn't agree more!!  Pick us from the tree, we're good apples! :)

I agree -- In any line of business there are the good apples and the bad apples.  I feel also that in most things there are more good than bad.

But, when you do run across one those "bad apples" it can poison your mind over ever trying one of those "bad apples" again!!

Sue

P.S.:  I love your "pup"!  My husband and I are dog lovers and I can't resist -- here's Mr. Willie our cock-a-poo kid.

Oh Sally, don't get me started.  There are sooooooo many misperceptions about our industry and sooooooooooo many BAD agents.  I don't know what attracts this overall sense of negativity to our industry. But I would just tell anyone who thinks it's easy to give it a try, see how easy it is.  See if you like spending your Easter Sunday's/Fourth of July/whatever holiday you choose away from your family because your client HAS to see homes that day.  Or see how they like working 7 days a week 14 hours a day with every client thinking they're your only client.  Don't get me wrong, I truly love the business (except the paperwork) but I don't like the attitude toward us.  However, those few bad apples DO spoil the bunch.  And that's what the general public focuses on.  Great post and best of luck.

Great post Sally, We have a lot of good Agents out there. B>M from Fl. thinks he knows it all when he just wants someone to talk to him. Don't respond to his commets he just wants to send you junk mail;needs meds...LOL

Keep up the great post I love reading them

It is peoples perception of the entire industry that is the problem. We are seen as self serving and many of us are. We need higher standards, ones that do not allow you to get a real estate license over the weekend. Continuing education needs to have actual experience requirements. If you have been an agent for 2 years and have only sold 1 house bye bye.

Hey all.  Love the discourse.  I think you'll be surprised to find out that I Featured Sallys post and put it in AR's newsletter. 

My post was partially intended to compel great professionals (like Sally) to stand up for themselves and the industry...to announce and demonstrate that there are good apples out there (and here).  I hope to see hundreds more just like it.

My post was not an attack on an individual or an industry, it was an iteration of what a vast majority of consumers (not I) perceive about the real estate industry, using a California Association of REALTORS survey as a basis...which was but one of 18 like surveys I've read over the past 3 months.  The statistics are all eerily similar.    

Dismissing this sort of information as self serving (?) or blaming me personally for influencing consumers is really short sighted.  Consumers (and state Realtor associations) influenced ME to write about what THEY are saying...If I never wrote that article, do you really think consumers would think any differently?

Like I said, you can take what the public perceives and ignore/deny it, bury your head in the sand and repeat 'everything is ok'...or you can come out and LEAD!  Start proving the public wrong by doing something about it.  Take action! 

'Positive' cannot come unless the 'Negative' is addressed.

@Craig Martin- It wasn't my survey, and I'm not selling anything...Did you actually read the post?

Great article and response Sally!! I know that there are a lot of "us" PROFESSIONAL REALTORS that wanted to say the same thing!! Isn't ActiveRain wonderful!!  So many GREAT Realtors take a great advantage of it to get the word out and take advantage of the person-to-person education, thoughts and ideas.  Thanks again Sally from the Denver Metro Area!!

ALOHA -

Thanks Sally for writing what many of think.  It is still amazing to me to learn hear the negative perception many people have about REALTORS®.  I work hard to have the integrity, knowledge, and education that makes a good realtor...It's sad that some can affect us all.

Hey good for you, I didn't think you ever got aggravated!  Good choice of words about the stinkin thinkin of a larger collective against realtors - I liked that.  I would also like to add that I was offended by the other persons comments and as far as I know - he is not a licensed individual.  Why do we have all these people NON LICENSED giving us advice and or criticism? 

I would also like to bring to everyones attention that the bumble heads at Zillow & Trulia are not licensed but they always feel the need to throw around their 2 cents (that's all it's worth) about the real estate market all the time.

I am going to say that the CAR survey wasn't biased.  I believe that the buyers answered the questions honorably and we should pay attention to the responses.  We should work on bringing up our standards and our positive perception in consumers.  But there was a tone????  I'm am thinking others saw it - smelled it too?

I'm glad you got 'barking' mad - didn't know you had it in you.  Ruff!

Gary Woltal was right and I thank you for broadening the discussion here. 

We indeed should look at why there are incapable and untruthful real estate agents around, find out how to either get them on track or get them out of the business.

We also need to shout out for ... talk up and encourage the Realtors and agents who are care for their clients, who are careful with their business, who focus on customer service, who are truthful with their clients and other Realtors, and who provide the finest real estate services, and who love their families and have a real life too.

Lyn- If I'm 'the other person'..no I'm not a licensed Realtor, but I did own a licensed brokerage and directly help make this venue possible...so that professionals such as yourself may express their opinions, learn from others, generate business and otherwise make the industry a better place. 

If I'm not 'the other person'...then everyone knows a little bit more about me. 

This is pretty simple folks:

If you're good at what you do and develop highly satisfied clients, you can either ignore what other consumers think becasue you're doing your small part by handling your business well, or you can take a greater role by teaching others to raise the bar and weeding out the slackers.  

If you're of the type the consumer doesn't like, you wont be in business much longer becasue they wont deal with you and better agents will drive you out of the industry.  This isnt 2003 and the land of mortgage abundance anymore.

Neither CAR, NAR, nor AR can change the perception of Realtors, but each of you can.

I'm still watching :)

Thanks for joining in Jeff....and just so you know...that's EXACTLY how I took it.....TIME TO CHIME IN!  There is no better way to stand up for my profession and my individuality (apart from being clumped in that same basket of apples) than to stand up and discount what I believe to be true about ME.

There are more than two options here Jeff. IGNORE...STAND UP....LEAD BY EXAMPLE and HOPE...that the slackers will be weeded out.

I appreciate you giving me (and hopefully others) to give their POSITIVE spin on the whole thing. The only part of your post I did not like were some of the comments from others. Turned quite negative....and the ones who did not read your whole post....started attacking you ...for what...hmmm... All I know is once you said,"unfortunately, a few GOOD apples don't ripen the bunch". it gave me the opportunity to give my opinion. I thank you.

Everyone: Sometimes we take a post and twist it around to suit our way of thinking. This did not have to do with cutting down other agents...in fact, the examples above were from many a consumer who are not licensed ...nor have they been investing in anything but their own judgement and ideas.

A closed mind leaves no room for growth ...that's for sure.

Jeff:  I think what you said, 'Positive' cannot come unless the 'Negative' is addressed pretty much sums it up very simply. 

Good thoughts Sally, I have to say in my small town most agents are the good ones. And the percentage of good ones has increased over the past few years as part timers (not that all part timers are bad), agents doing it for a hobby and agents doing it for a paycheck rather then the satisfaction of doing a great job have left the business. One upside to a bad market? The agents that stick it out are highly dedicated.

I agree with Jeff's last comment here ... that CAR, NAR, and local AR cannot change the public's perception of Realtors, but each of us can.

I am good at customer service and real estate, am focusing on the needs of our friends and clients.  We are developing satisfied clients, and I am doing my part to handle business the right way.  I am also also taking a role to encourage and teach others to raise the bar on Realtor standard of care, how licensed real estate agents should conduct themselves in this business.

It sure would help if we increased the cost of entry into this fine business. Do you breathe, can you pass an easy state test for which your required training class prepared you with all the answers.

Then again, it takes a lot more schooling to become an attorney and we have our share of bad apples in that profession as well.

It might help if we all go back to the golden rule.  And that is part of our code of ethics!

It never ceases to amaze me. You know the problem with the Real Estate industry is Multiple in nature.
Why do we try to justify our existence? We already know why we became Real Estate Agents.  Listen the bottom line is we need to insist the following:

That the educational level and qualifications for licensure be increased for our industry.

That you can not practice Real Estate without a licensure under any circumstance in any state.

In order to give advice, counseling or the like you must be licensed to do so

No Bank, Mortgage Company or the like should be allowed to even make a loan on Real Estate matters without a licensed entity involved.

No one should be able to lease or otherwise manage Real Estate without the appropriate licensure.

You cannot practice Medicine or prescribe treatments or Prescriptions without being licensed to do so. These simple things protect the public from unscrupulous acts. You say it’s not about the money. Ok! Then work probo and offer your services free to the public? I have set my own standards. I will not work for under a certain amount of money on any deal. I will not list just any property. The property must meet certain criteria to be Residential, Commercial, and Agricultural, Oreo, REO or Short Sale Etc…The price must be right and the terms must be right. I have been doing this since the beginning many years ago. Set standards others will follow.

Okay...attempting (I must be out of my mind) to address these comments. :)

Lou: There are many outstanding Realtors® Most likely more than the bad apples. :)

Fran: I live Real Estate...I also work part time for C21 in our office and work on another agents files...I do my sales and I blog, upkeep all my websites and more... I know what you mean though...the part time agent (who has a full time job) and skims by with as little marketing for listings as possible...education and everything else that IS a part of being in the industry.

George: Me too...so when I read something that is only half the story...I'll pop up with my side :)

Gary: We get the publicity when we stand up for it.....lookie...Jeff featured this and also put it in the newsletter....the good side does get credit ya know :)

Sandy: There are good and bad in all industries. We know what the bad ones look like... we're on the outside looking at them. The best thing to do is lead by example. Do you know how many times I correct an agent....to help them...not just to point it out....to educate what they THOUGHT was right....but not.

Connie: Oh...but I have changed many a mind...there is no looking back when the consumer (who listens and opens their mind) is educated by this agent .... There is a certain touch to changing ones mind ya know....give them facts...and show them.

Blank Name: Honesty IS the better policy :)

Valorie: WE ARE appreciated by our clients whom we give absolute attention to .... As for winning others over...well, let's just say I'm happy with just proving my worth.

Kat: Oh, yeah....I couldn't stand looking at the word sucks ....for real :)

Okay Diana:

Ina: Exactly...judgment is harsh sometimes....then again, we sometimes use our judgment to keep healthy boundaries.  EVERYONE in the Real Estate Industry needs higher requirements...hard for us to always do our best when we have others in the industry trying to wear sooo many hats :)

Diane M: What agenda? If I didn't have to have state federal AND general excise tax to pay (and then pay double on the GET when I go to the store and buy something) I would be very happy. I too...like to sleep well at night. It is in every group.....but as I understand it...being positive doesn't mean I let all the negatives walk all over me :)

Joe: Like I keep reiterating....there are good and bad in all industries, professions and so forth. Take this last presidential election....oh, yes....bashing to the max.....even here on this platform.  I suppose you are setting us in a different class for bad mouthing as well.....wrong.  You just set  yourself in the class I was talking about....closed minded and stereotyping.

Pat: As I said...individuality to say the least.

Suma: You mean rumors aren't an every day part of life :) Oh, yes ....everyone MAKES time to gossip, spread rumors, negativity and the like....all in the manner of the individuals nature...or not.

Jon: Hmmm.... So investment experts are better than? As I keep stating...not all Realtors® are bad apples. Not everyone can sell anything.....real estate is not just selling...well, at least for me. It's helping the first time buyer settle into their dream of even owning a home. If it were just selling...I'd work in a clothes store to get a discount. ....and of course your last sentence did make more sense. Of course working for the paycheck is what we do.  I need to make a living too ....just like the next person. 

Svetlana: Yes we do...and whichever bad apples there are out there...it sure isn't going to make me give up and slack. 

Regina: Well, over here ...if you're not a member...then you just aren't really doing much.....as the fees we pay go for NAR, HAR and HBR and allow us into many programs and of course our MLS...so for this topic...I'll keep it at that....otherwise, that is most likely another topic to blog about.

Vicki: I agree...I gave different alternatives to two sellers in the past three weeks. Yup...all about money.

Joanie: Those are the ones who are not thinking in their clients best interests FIRST. We all work for a living and are no different than the one getting a corporate paycheck (and bonuses lol..had to throw that in) .... it's just the level of care that goes into each and every transaction that makes the difference.

Jim: Okay....it's too bad we have to defend our industry for those bad apples :)

Fredy: HUH?

Lee: I do believe the whole nation, industry or world is going through a transformation...when things are going good...we don't hear didly...when it's going bad...oh, geez. must be someones fault...let's all be accountable for our mistakes....and our excellence too :)

Sharon: Oh, really? I beg to differ....we're hearing it all over....AIG, banks and so forth...greed. I repeat....THERE ARE GOOD AND BAD IN ALL WALKS OF LIFE.  And thank you...I do believe I did.

April: A lot feel the same way....go write a post!

Bill: hormonal storm. Hmmm... you think? I am counter copying (not ...I changed my title LOL)   You caught me....it WAS back in my day lol.

Sally - Interesting discussion.  People should be judged as individuals not a group.  On the other hand as humans we tend to remember the negative more than the positive.  Our job is to educate the consumer one at a time, that the perception is false, this is best accomplished by our actions and deeds.

As in any industry there are the good and bad apples. Unfortunately there are some Realtors out there who are not doing such a  good job in earning us the good  reputation  that we deserve. We are all professionals. All we can do as individuals is make sure we are giving our customers and other Realtor's the best service possible, which means being honest, trustworthy and most important, ethical.

There are some real idiots across the board out there in today's society. Is there an industry survey out there anywhere that has results that are all positive for a particular industry or profession? I doubt it. Everything is a Little yin and a little yang. No matter the results of a survey it is still our responsibility as professional individuals to expect the very best of ourselves each and every day.

Robert: Yes there are....you all should write your stories as well..mine just told another  side...how many of the 'consumers' created a lot of this mindset because of their closed minded thinking and spreading their 'opinions' as if they know it all. Bottom line, they know nothing of what we do as a whole for our business.

Katerina: It is...and it's not just Realtors® that are the problem...it's the consumer, the public and people in general who are not in the real estate industry and act like they know everything about it. They are not qualified to give advice and should really state they know nothing about the industry and ask if their opinion is worthy to a profesional who does. 

Roland: Exactly...thanks

James: There are valid points all around...but my point is that the consumers who are claiming this and that are surely not educated to begin with. Listening to the 'news' the media and so forth does not qualify as sound facts as well. I have heard repeatedly the "nationwide' statistics. And this was before the nation started going downhill....quick. 

The only thing pointing fingers does is point it back at themselves. Got issues if you ask me :)

Steve: It's not just about the bad apples either...it's about the good apples and the consumer who makes all apples look bad. Nope, don't go for that...it's up to us to stand up for self. Go write a post!

susie: I think he had a lot of good to say as well....it was how the comments turned real sour and started bashing others. We as professional know better than that. That's what I was saying...my exmples in the post show consumer ignorance when it comes to understanding our industry and what we do..it's the consumer who contributes whole heartedly to this stereotyping and putting us all in one basket. Susie..you know me better than that...I am an individual and putting a positive spin on this and standing up for our industry is what we need to do...there are good and bad in all industries.. I refuse to be classified with the bad apples in that basket...I'm jumping out of that basket and standing alone if i have to...because I am >.......ME.

The sooner we stop looking at the bad apples and focus on continuuing our good detail oriented care for our client's best interests...the better off we'll all be. Focusing on all this negative is mute ...in my book

Hey Lucky!  How are you? lol. I will ...I always try to...believe me...I am human and go through my emotions....but once thought or talked out....I get my behind in gear to turn all this junk around...thanks Lucky...we need all the support we can give to each other....to build ourselves back up....it's this darn crazy market. I like sugar....maybe a little too much lol.

Brenda: Double taxes...ouch. i suppose you would ...with double duty :) I think they better get it out of their heads that commission means rip off. Commission is a paycheck...just like any other person in the working class. I'd rather bark at all the bonuses flying around our country right now.  I'm sure this will promote not only awareness of the stereotyping...but to build a NATION by standing up for what's right....and for us it starts right here in our own backyards.

Larry: Got em :)

Terry: Well, I don't quite look at it like that but I think that may be true about getting the business because of our expertise. :)

Julie: Exactly....so when the going is good...we are heroes...when it's bad ....let's shove blame ....geez.

Mark: And human nature (with some strong cognitive restructuring) to turn it into a grand learning lesson in this game called.....life. :)

Bridget:  I do too and me too but it's better than that. Balance is key to success my dear...and if you are paying your bills ...then you're doing fine.

Vicki: Reality is what it is...and no one better to explain than the people who are experiencing and working at it every day.

Patricia: Yes there are...and good ones too.

Roby: Be patient my friend....and focus on you....that's what will be the reward in the end...because you're sleeping well at night.

Mark: I don't mind either...but I darn sure am not going to be in the bunch that's rotten...I'm ripe and crisp and running rampant to be an individual ....here and out there. :)

Mathew: I disagree with a lot of that. It's consumer's talking up there in my post...it's that stereotyping examples I'm giving to discount that we are all bad apples but that the consumer who has these opinions that need to get their own life and stop making up fantasies that ALL REALTORS are in the same basket...just because of a few bad bad apples. they rot and fade away...we live on. :)

Terry: Oh, yeah...great fun...nothing better that being over 50 and driving around all day aching and working hard with contracts,calls and mowing lawns (oops, did I say that?) They just don't realize...it's not just a self study thing.....they have to go through MANY transactions....and even today....we all learn something new through each and every transaction.

Paul: And that's a fact!

Lynn: Oh...was it a rant? LOL. It sure is.....so then why do so many dive in ...only to see that it's more than...and takes awhile to build their reputation and business.

Chris: now.now... we already know that there are bad apples in our industry....but there are bad apples who are not and think they are....so that's the ideology we need to kick to the curb.

Mark: I am an individual and no way like to be characterized the 'same' as another just because of the business we're in.  One thing that is easy for me is to look at myself...it was a long struggle to get to where I am today...and nobody.....is going to slander my profession with their stereotyping opinions.  All I can say is the majority pointing fingers...need to get a life....their own life. :)

Kellie: education for us...for the public is right on!  This is where the problem lies. Uneducated people ....and if they really don't know...they should keep their lips tight. the worse thing we as Realtor® could ever do is give our clients wrong advice....we get the answers and ask questions....and think in the best interests of our clients. If we have to tell them not to buy or sell...then that's what it has to be....

I do....sleep very well at night.

Wayne: I'm sure :)

Terry: I am trying hard here...there fore...the post :)

Karen: Integrity of all who assume they know what this industry is all about...yet uneducated opinons that stereotype the lot of us.

Harrison: I think moreso he tried to engage us to stand up for us...the good apples :) It's the comments I did not like....and moreso it IS up to us to bring the positive side to all of this. I AM an individual....all of us are human and think differently and different opinons.... therefore...one cannot assume that some bad apples classify us all.  Wonderful!  Will look forward to your post :)

Patrick: Exactly. I think better we focus on self..and what we do in our businesses and not focus on the bad apples...moreso, bring to the forefront where a lot of this nonsense comes from as well. Let's have all our clients give testimonials on their wonderful experience. (get permission if you're going to use it :)  will look forward to your POSITIVE post :)

Craig: Oh, no...not worried..just here telling my side...:) I refuse to remain idle and chime in with the...yeah ...all those bad apples...I will bring this forefront...it's the consumer that's bunching us ALL in one group!   I too  believe more are honest hard working...and it's up to you and me to spread the word :)

Patrick: And so are the positive ones! It's a stressful time through out the transaction for all...we take a lot of that stress off and the client does not see the behind the scenes stuff....like a snag at the very end of the transaction with loan docs....misspelling of the street name for one ....and a VA Loan....arghhhhh.  I am not going to be a punching bag for the consumer to dump on when they had a bad experience. So easy to blame...hard to be accountable.  And then...when they do get their license (you said you tell them to get their license)...these are the people I'm describing in my post.....that come into our industry with no knowledge...but know it all.  Thanks for your input :)

Bill: Ah...leading....leading...maybe the others will follow :)

Beverly: Thanks.

Karl: That was pretty funny....considering I have carpal tunnel revisted right now lol.  Some want it to be easier... I spend a lot of time educating my clients....just for that fact and the fact that they deserve to know what is going on throughout the whole transaction...before ...and after.

Joy: Great! Email me the link to your post.

In fact....if you all would like to contribute your POSITIVE ATTITUDE on why you are a GOOD APPLE...(no pointing fingers and bashing.....)  then write a post!

Dear Sally,

I really think his was a good call of alert for all of you that are really doing a good job to keep what you are doing, and for those that have no idea of what real estate is really about to start doing what it is supposed to be done and learn how to do the right thing. Even better leave the profession.

I have one mission and one focus.....To show people that Realtors ARE Good, Honest & Caring People!  It has been a very large quest to make sure that I bring to the table customer service and listen to all my clients needs.  I have a wonderful base of clients and friends.  I know I am not alone in this quest; 1 bad apple in the bunch does hurt our industry it is a shame that some clients have that option of us, like I say Always Working For You!..  Treat people the Way Your Want To Be Treated, there is always going to be a bunch of bad apples in any industry.  For every bad apple the rest of us Realtors need to make sure we are a Golden Apple and keep smiling.

Sally,

All relationships are two-sided. Even in the worst market, if a customer has no respect for me as a professional, I will politely suggest that they find someone they are comfortable with. I am a professional and I am not willing to take abuse.

I learned a long time ago that you can please some of the people ...

In fact, the other day I vented "It must be the Agent's Fault" in my AR blog; it's human nature to blame someone else.

There are a lot of bad agents about.  The economy will thin the ranks.  At the same time I think we all make mistakes when we are starting out. 

Jen: I wrote everything in a post about our fees, business expenses and everything that comes with being an independent contractor.  As for the title it used to be a rebuttal to Jeff's post... but it didn't sound ladylike :)

Carrie/Kathy: You're picked ;)

Robin: I do too...that's why we have to speak up...so often ..only the neggies are speaking up...and THAT my friend is what gets attention....it's like the plague....talk about something negative and they flock :)  My doggie is four and a half years old now.... she;s an English Cocker.

Jerry: Yes there are ...and the more we talk about the good parts..the more we may be able to recover from that dis...ease of negativity. I disagree...they only spoil the bunch if we buy into it and classify ourselves in that bunch.

 no comment to deborah...uncalled for.

Michael: Agreed!  I actually believe ALL in the industry need to have some sort of license or monitoring.....we are...why not them?  The financing is the most important part of the transaction....so I do believe that would help as well.

Judy: You're welcome out there in the Denver area!

Olga: Time to speak up my friend...

Lyn: Excuse me?  I surely am a human being. And not so much aggravated as the need to stand up for my profession and what I do...compared to being tossed in the same basket as a bad apple. Not to mention the consumer/public who believes they know it all...and spread more rumors.   Jeff wasn't so much critizing as reciting the survey. I do believe he could have said...stand up for yourselves....oh yeah...he did in his comment :)

It's also one thing to listen to the buyers.....but hey...how about listening to the positive ones too?  It can't be one sided here. ....get a bunch of my clients together and I guaranty they have nice things to say... Treat them right, think in their best interests and do the footwork for everything to get them through the stressful home buying process and they'll definitely have a bunch to say in the positive.

I am not barking mad...I'm just ruff and ready lol.

Harrison: If more would report unethical procedures with these types (I presume it's these that came into the industry believing they know it all and only for a paycheck...because that's how they thing about us now)

I agree....so write a post too!

Kat: That could have been something he should have said in his post too...then the negative tone would have taken a different tone. One thing is for sure...I found out who I would not refer to. The followeres, the negative tones, the bashers, the unethical and ones who do not care about their online legacy for sake of a harsh word.

Dave: As I said, there are good and bad in all industries and it's the ones who think in the best interests of their clients first...are the ones rewarded in the end by getting paid...just like any other working class citizen in the US.

Harrison: WE sure can...so write something and leave your link here!

Warren: There are many things that can be done...but bottom line....there are some that have ulterior motives to getting into the business....and those are the ones that create a hardship for the rest.

Anonymous: I agree...to sit around giving opinions is like giving legal advice and it's all wrong.  Agreed with the financing...and in agreement with your whole statement.  You really ought to write a post...it would be beneficial to say the least.

Jennifer: It was....Individuality rules!  :)  negativity jumps on people like a flea...bug....pest. LOL.

Robert: Yes...true.

Sabrina: Yeah....so write a post too!  (hint: leave out the name calling though :)

Gbriel: It just may be a part of their cognitive structure.....to do or not do the right thing.

 Stacey: Leading by example! Wonderful...write a post and leave your link here :)

Kathy: Oh, yes, I will not work with someone who believes they are are better than.

Gene: Everyone is not perfect...and in time we all learn. I still learn through every transaction. There is always something that pops up and no matter what a learning lesson indeed. No two transactions are ever alike.

I'll end this whole commenting part here by asking you all to write a positive experience or why you are a good apple. THIS is what we can do to show the public why we are worthy in our 'class' in the real estate industry!  If you do write a post....can you put the link here so I can read yours too?  Thanks a bunch and happy good apple day!

Thank you for defending our industry and those of us who DO work on our client's behalf!  Others just don't realize that those of us making a living and doing our best by our clients eat, live and breath real estate for them. Yes, I want to be able to make a living, but I also want to provide the best for my customers. And the two are not exclusive.  So to those who think this is a quick and easy way to make money with no effort....WRONG!!!

Hi Karen,

Thank you for taking the time to put into words what many of us, if not all, feel.  I have learned that, as individuals, we determine whether or not we will have a positive or negative attitude in our professional, as well as in our personal life.  I, for one, have chosen to live each day with a positive attitude and, in doing so, my business has increased wonderfully.  Although Mr. Corbett's article could have made me angry, I smile because, we, reading and writing these responses have been brought together.  Great networking opportunity.

I believe it would be safe to say that most people who are not in the real estate industry do not understand exactly how much work, (including our time, our expenses, and our efforts) is involved in having success for a property to close.  I welcome those who do not understand to follow me around for a month. Shucks, I may put them to work!  Wonder how many would want to take a cut in pay!  Let them do a short sale from offer to contract to closing and, gee whiz, the paperwork.  Hmmm, let's see, that can take 3 months + and, as we know, although we may continue to work that short sale while waiting for it to close, we don't get paid until it does and only if it does.

We, as Realtors and agents, should never be asked to lower our commission.  It is our payment for a job well done.  Yes, I have been asked to do so before, but I remind my prospective sellers that my marketing level is dependent upon the commission they are paying me.  For instance, if you want me to cut my commission to 4%, property will be inputted into the MLS.  If 5%, inputted into MLS and on my websites.  If 6%, full marketing from MLS to websites to Open Houses, etc.  However, with that said, if I have people who are repeat clients and have listed and purchased several properties and referred new clients, I will discuss a 5% commission with full marketing.

Let's look at the article this way, it has certainly introduced us to each other and, hopefully, we can all work together in some way.  I'm thinking referrals. YAHOO!  Thank you Mr. Corbett.

Regards from Tampa, Florida,

Jackie Youngblood, Realtor- Keller Williams Tampa Properties

What is really sad is that good real estate agents feel the need to defend the entire profession!!!

GET REAL! ALL REAL ESTATE AGENTS ARE THE TOPS! WE WORK HARD AND EVRYONE THINKS THAT THE PROFFESSION IS GREAT.THATS WHY SO MANY FOLKES CHOOSE THE PROFFESSION WHEN THEY HAVE FAILED AT EVERYTHING ELSE. IT'S A LAST DITCH EFFORT TO SAVE A OTHERWISE FAILING LIFE.

Hi Sally...

I could not agree more with Karen Anne, well said!  Too bad you could not overcome your aversion to using "Sucks"...Jeff's post so far got 288 comments vs this more positive one 145.  Too bad, I just hope more agents and people in general will read your post as well.

Thanks for a great post, Liz

Folks:  I just deleted another rude comment about how people who do get into the real estate industry obviously did so because of a failing life. 

I do not appreciate nor condone rude comments nor even bashing other agents who get into the industry who are just learning. Another if getting into the industry just to make a buck at the expense of the consumer..... but the rudeness still does not belong in this comment stream.

Remember....the biggest gift you can do for yourself is build a good reputation on who you are and how you conduct business. How you portray yourself professionally on or off line is another avenue for the consumer, peers and friends to decide for themselves.

On another note....the ones who don't identify themselves surely have something to hide as well.

Geri:

.....So to those who think this is a quick and easy way to make money with no effort....WRONG!!!.....

I agree....

Jackie: Was your comment meant for Karen or me?  In any case that comment definitely is worth your own post...will look forward to it :)\

Kelly: No kidding...why? Because of the bad apples...no problem...I can take time to do so. :)

Liz: That;s okay...the consumer continues to see the negative with input as that....and that's okay.... the openminded ones are ones I'll work with :)

Great Post.  But I don't think that Jeff's post was designed to elicite that specific response.  In fact, it motivated me to look at my companies training program for new and incoming agents.

While I don't believe that a few bad apples spoil the bunch, I do believe that people are less likely to buy apples once they take a bite of a bad one. Solution...I don't believe there is one.  While mankind exists, there will always be individuals that take advantage of the privlages they are provided.  Bottom line, there are just too many humans in the world for it to be a good place.

Hi Sally - you are a disco diva!  I couldn't agree more - there are bad apples in every profession and industry and I like how you pointed out what differentiates the two.  I think if more people focus on what THEY can offer and HOW they can offer it to their clients without focusing on what everyone else is doing or not doing we will surely shine with those that count the most - the consumers and our potential clients.  You certainly took the high ride and like you said in one of your other posts - you're different now and you approach things differently and that's a wonderful way to be.  Excellent post! ~Anne Marie

CELESTE:

The truth hurts? Read between the lines. This is a public blog. Most Real Estate Agents. Get into Real Estate because they have failed at everything else.

Excuses... Explanations... Rationalizations... Justifications... Effort... Attempts... Spectacular RESULTS. Which word best describes where you spend most of your time?

"Eagles come in all shapes and sizes, but you will recognize them chiefly by their attitudes."

Anonymous.....again....  MOST real estate agents get into real estate to help other people....I worked for a family law attorney for years and also in a structured program in admin, writing grants and teaching classes.  My 'failure' was wanting to still help others....as we cannot help people that DO NOT want to help themselves. P.S. It was meant to be public....for all the public/consumers that have the attitudes I described in the post. Those examples were real life ones from MANY clients and people that have actually told or asked me those things. I've had at least three people ask me about self study and take the real estate test. I've had MANY clients say I'm rich...including a 10 year old son of a client! 

Why does anyone have to read in between your lines? MOST REAL ESTATE AGENTS get into Real Estate because they want to accomplish something bigger and greater. Your opinion is yours....I do not agree with that.

It's stereotyping...again....to say that your opinion about a profession is because they failed at everything else. What does that say about how you feel about real estate agents?

Anonymous ....RESULTS....the results are in... I slept very well last night...the night before and for as many years in real estate. :)

Chris: I like to think the best. And I agree...that there are too many humans to come to a grand agreement of sorts...to look at things in a positive light or at least a learning lesson...no matter how negative that lesson may be....there's a positive....what I don't want to do?

Ann: You said....I think if more people focus on what THEY can offer and HOW they can offer it to their clients without focusing on what everyone else is doing or not doing we will surely shine with those that count the most - the consumers and our potential clients. 

And that's what counts. Wonder what all the naysayers do for their jobs? And how they would feel about a stereotyped situation where they had to defend what they do?

I'm sure we all could have something to say....but grouping everyone together is a different story. 

Hmmmmmmmmmm, Apples.

CoBa....maybe the good ones are oranges?

Hey Anne...oh, goodness...I hope I'm not being labeled now lol.  If everyone could take that piece of advice and figure out a better way to better themselves...instead of looking around to cut others down this world would be a better place. ....  then again...there's got to be some balance somewhere huh?

Celeste:

You are Great! and I mean that, you took all of my crap and turned it into roses. I’m a very successful Real Estate Agent, a Multi Million dollar producer by the way. My income is well into the upper six figures at times over $1,000,000. I also teach. I just wanted to see what kind of response I would get. I like you! I have a referral for Hawaii. I may refer it to you? I will contact you soon. How does 30% to me sound on $800.000+- Talk to you soon. You win. I got my information and you responded well. I wish that a few others had responded. I just wanted to see reaction. Thanks! :)

The difference is how each of us (individually) conduct our businesses. I like straightforward myself...still thinking about the 'wanted to see my reaction'.

I'm trying to get data for a artical I'm working on. Don't worry be happy! I'm not that bad.

We do have a lot of Good agents and we do need to be treated as individuals. I do get frustrated some times because you see some of the bad work some of the agents do . The public never knows about it by you do.  good blog.

Sally...

I wanted to make sure that you and more importantly Jeff does not think I thought he was being rude to us on AR and Realtors, and it was great to see him comment on your post too.  I think what got me more were the comments of some of the agents...and then there was A.J., whoever he is that commented on Jeff's post!

Then you get comments that are so rude you have to delete them and then was Anonymous chiming in on your post!  Amazing, I think I'll write a post on "them".

I would also recommend this article to Anonymous...

Time - Busybodies & Crybabies - Whats Happening to the American ...

In all my 33+ years selling a lot of real estate, most Realtors are really good, intelligent people, caring people that are harder on themselves than any client.  After all these years 75% of my business is repeat and referrals from past clients who are very satisfied.  Every once in awhile you get a "Bad Apple" for a client, and when I do I fire them.  Life is way to short to put up with people who are not nice!

Sally, be careful of "the referral" from Anonymous...they might fall into that category.  Who ever he/she is sure went about picking a Realtor to work with in a very strange way to say the least.

Would love to hear how that turns out...I think I'll go write a funny post now.  You're the best, Liz

Liz: I didn't bite on that...for one..unprofessional...and anyone not claiming a name is not real and the bs behind the game playing is not someone I feel is trustworthy.

Now...as for rude stuff ..... the only rude things I saw were the comments on Jeff's post. I think half those people didn't even read it ...  they just wanted to buy into a supposed negative tone by the title. :)