In this day of automation and customer service centers being moved over seas, business at times gets very impersonal. No so for GoDaddy®. Their customer service just knocked my socks off.
This last week has been a huge nightmare for me. My domains for my key websites, including my business site was undergoing some updates to improve the ability for the search engines to find not only my websites, but my domain names. In the course of making the changes, I lost use of my domains and the e-mail attached to them for several days. Coordinating between the service companies was challenging, but I am now in the home stretch and expect everything to be back to stuff in the next hour or two as another vendor completes their part of the puzzle.
So you may ask, if things went rocky for the last few days why write to praise a vendor.
Well here is why.
A few months ago I had a similar situation, but even more extreme form the point of view of customer service. I got a call from GoDaddy® one day. They noticed I ordered e-mail service twice and never used one of the accounts. I actually did not realize I had two sets of e-mail service. I must have hit the key twice or something similar. They immediately cancelled the 2nd account and credited me for the price.
Wow, that is customer service!!!
So why did I write this post. Was it just to say thank you to a great service provider. Yes that is a big part of it.
More importantly, look at the lesson they are teaching us. As big as they are and as inexpensive as their products are they still will pick up the phone and go over your account with you. In our business, can we say the same about follow-up with our clients? If we can't we know what we need to do.
I hope that I do as good of a job with my clients as they have done with me to gain my loyalty. Maybe one day I will read blog posts from my clients praising my customer service.
Thank you GoDaddy® for reminding me how important the personal touch is, even in these days of technology. Please don't change what makes you so great.
Associate Broker, ABR, AHWD, CRS, e-PRO, GRI "Not Just Another Pretty Face" Hawaii’s VA/Military/ 1st time buyer’s expert. My aggressive marketing programs bring top dollars for sellers.
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I'm glad you're back up and running.... I thought you were going to write something about 'who's your daddy' lol!
sally - My e-mail is not up yet, but Homestead promised the final updates needed to get it back up will be done within the next two hours. I am holding my breath. The changes needed on the GoDaddy side were done instantly a few days ago.
Godaddy has always gone above and beyond for me. They've called me and reminded me when domains are expiring and things like that, which IS a personal touch!
I am so glad it all worked out so well for you Randy!
Ron - That is so unusual in this day and age.
Monika - I am starting to breath a little again.
I'm a godaddy customer also, and would recommend them to everyone. Not only is there customer service great, their prices are better than everyone else's also!
Randy, excellent "ThemThem" to GoDaddy. I have to agree, we use their services as well and they are outstanding!
Duane
Hi Randy,
Go Daddy should give you something free for this "glowing endorsement." Glad something positive has finally happened for you.
Okay Randy...
I have been putting off calling Go Daddy just cuzz I figure it will be annoying at best.
After reading this I guess I should go for it.
I have something like 10 different accounts that need to be combined into one account.
Wish me luck with that and next time you see me buying something like 'Active Rain Ka-Ka' remind me to use my account for the purchase :)
TLW...ROAR!
Service is King and it sure is good to hear that you were treated fairly. I am in the process of switching web hosts and service is the main reason for switching. Best of luck Randy.
Randy, yes this is a huge lesson in customer service. They picked up the phone, but even more impressive is the that they did not hide from the problem and make excuses. They owned up to it and took care of it, and as a result of that they turned a negative into a major positive. That is a lesson that everyone needs to learn and follow.
Bob S. - They are very cost effective also.
Duane - My biggest fear is someone buys them out and wrecks what I love about them.
Leslie B. - They don't need to give me anything. I am just happy they give me great services and products.
TLW - It was a challenge a few years ago when I moved my domains to GoDaddy. Not from their side, but from my previous vendors.
Jay - I do not have any websites with GoDaddy, but will probably be trying them for the next one.
George - Actually they did not have any responsibility for the problem. It was actually from my other vendor. GoDaddy gave me the fix and then I had to painfully wait for the other vendor to make the needed changes.
Funny, the timing of your post. After all their Superbowl advertisements I have some friends who used it and I was about to go there myself. Thanks for the thumbs up, Randy, it makes me feel more confident.
Pete - They get nothing but praise from me.
I had the same experience when I had used them for my web domains. I haven't called them in a long time but customer service is the most important thing in my opinion.
You are correct. GoDaddy has the best customer service I have experienced. Knowledgeable staff and solutions for the issue at hand not I will get back to you.
Neal - IT looks like a few votes for GoDaddy.
Scott - They are very impressive for such a large operation.
Randy - I too have had a positive experience with GoDaddy. I hope that continues well into the future.
Steve - Glad to hear you have also had a positive experience with them.
How did all of this resolve? Did you get everything back up and running? I hope so!
I have used GoDaddy for quite some years now and feel the same way I have from the beginning...it was a great decision! Glad to hear others feel the same way. Customer service is the first reason I'll ditch a company or the main reason I'd stay.
~Renae
We just moved to goDaddy from our previous hosting company. Amy has always had great customer experience with them in the past, but having an MX third party (whatever that is) to clean our e-mail of spam (OnlyMyEmail.com) is a challenge that goDaddy isn't very pleasant about dealing with - and I really like the spam prevention of OnlyMyEmail (not only getting most of the spam, but not having false positives) and hate goDaddy's solution. I wish they would talk to each other.
They are incredible, and I actually host a few sites wiht them also. I own over 120 domains.
Glad to hear it, I just started working with godaddy.
Randy- Any time we have3 a good experience online I am happy .....so if Go Daddy has been good for you, then hey that's great :) My one and only experience with them left a little to be desired. But every situation is different.....and sometimes we don't have our "good listening ears on" when we call them :)
Renae - I am completely operational. The tech guys at homestead finally made the needed changes to get everything working. Hopefully the fiz is permanent and I never have to go through it again.
Sharon - Sorry to hear you are having problems. The MX numbers have to be inputted by the company that you have your domain parked at. I got the numbers from GoDaddy. I have the domains registered with them , but parked with my website vendor.
Sandra - Good luck with them.
Kathy - What I have found with many of the vendors is that we do not always know what questions to ask and we do not always speak their language. What I like about GoDaddy is that their tech support folks answer the phone, speak in common language that I can understand and try to be as helpful as possible. The other thing I like is that I have control over most faccets of my account.