On the Big Island of Hawaii we have run into a lot of issues lately with quality control on VRBOs (Vacation Rentals by Owners). Although some guests do have positive experiences, the horror stories of renting through VRBOs is multiplying to the extent that I believe it is hurting my business as a vacation rental company.
The most common issue of late are guests arriving to a dirty vacation rental and not being able to get a hold of the owner on the mainland to have it taken care of. In these cases either the owner did not have an on-island contact or they were unresponsive.
Is anyone else having similar issues or have any thoughts?
Here is a post I wrote about why I think it is better to go with a management company versus a VRBO
We provide high end vacation rental management and concierge services on the Kohala Coast of the Big Island of Hawaii.
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