If I were WAMU/Chase, I'd be getting out my checkbook and writing this poor lady and her family a very large number for the inconvenience they caused.
Check out this story: My Bad! Woman's House Mistakenly Auctioned by Bank
This speaks volumes as to just how badly the system has been overrun by the current foreclosure crisis and how poorly the banks are equipped to deal with it. I hope she gets more than just an apology or she should have no problem finding and attorney to go after them.
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