Customer Service

I have a Kubota tractor. Last winter the hydraulic system malfunctioned and I need to have it serviced. I had a bad experience with the local dealer, so I found a former customer from my old business who said he had a tech who could fix it. This tech had come from a Kubota dealership. No problem.......wrong!

2 1/2 months later and my tractor was still not fixed. He tried to charge me for the"work" they had done, but I refused, picked up the tractor and was back to square one.

Earlier this fall, I got a postcard in the mail from the original dealership I had the problem with in the first place. They were offering to pick up the tractor and deliver it back to me at no charge. Ok so I took another chance with them. Sometimes giving someone a second chance pays off! Tractor was fixed.

The shop foreman called me a few times to ask questions that was helping him diagnosethe problem and soon he found it. It was nothing more than a pinched hydraulic hose. He replaced the hose, cleaned the tractor and it is on its way back to me.

Why the story? Never forget, sometimes it is worth giving someone a second chance. people fail, but when they learn from their mistakes they deserve the chance. I explained to this shop foreman my previous problem and he has now earned my trust.

Communication....that was all it took.