NCO Financial Group Collection Company

NCO Financial is a notorious collection agency operating in the United States and Canada that has gained a strong foothold in the collection business. Unfortunately, if you have ever had any experience with NCO Financial, it probably was not very positive. Consumers have complained about the collection tactics of this company; there are possibly more complaints about this company than about any other collection company in the country.

Complaints about NCO Financial range from consumers reporting harassing phone calls to reports of collection actions against already paid debts. Once this collection company takes charge of collecting your debt, you should proceed with caution. While not all of the claims have been substantiated at this time, there have been multiple complaints about NCO Financial processing electronic payments and credit card payments for more than the amount authorized by the consumer.

According to the Better Business Bureau, none of the branches of NCO Financial in the United States are members of the BBB. Several of the branches have unresolved complaints against them; at least three of the branches have the BBB's lowest rating of "F." The consumer complaints are predominantly in the categories of billing complaints and customer service complaints.

If NCO Financial contacts you and wants to make payment arrangements, proceed with caution. If possible, pay by postal money order so that they do not have access to your account information. Maintain a phone log to record every conversation you have with them. Do not call them from your home phone or cell phone; use a pay phone or a calling card; if you use your phone to call them in response to a collection letter they have sent you, they may use caller ID to obtain the number and begin calling you. Consumers have made several complaints about phone harassment from this company. Mail all payments certified, return receipt so that you have proof of the mailing.

One of the biggest problems with NCO Financial is having them appear on your credit report. Several consumers have complained about false information being reported to their credit report by this collection agency; while the reports may or may not be true, there are enough complaints to warrant your extreme caution when dealing with the company. Their appearance on your report can cause nearly irreparable damage to your credit score; your best bet is to contact a credit advocacy center and let them help you straighten out the report and rebuild your credit score.