Customer Service
I have a property which I am flipping. We were installing new granite countertops. My wife with her eagle eye caught a spot on the granite near the kitchen sink. This spot was discovered during installation. The contractor states he will work it and make it right. After several days and attempts we still were not happy. We owed $1300 dollars. The contractor tells my wife he wants more money to exchange the granite. The slab of granite is a 9 foot run. So the cost is about $250 plus labor.
Long story short, he exchanged the slab and did not charge any more money. The argument which the contractor created included no pay, lawyers and liens.
He lost out on future business. At current we are in the bidding process of another property in Metairie, LA. I will be replacing the kitchen and baths.
My thought for $250 the contractor loss a job which I estimated to be about 4K. I will do whatever to make all my clients and customers happy.
The customer is always right is my standard philosophy.
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Frank once again they (people) fail to look at the long term consequences of their decisions.
The contracter is an idiot. You have to take care of your customer. His bad quality is not yours to pay for. Good for you.
Too many people don't want to suck it up ans admit when they have made a mistake, especially people in construction trades. If he would simply have admitted the mistake and fixed it happily he could have kept you as a customer. Why would you as a contractor not go out of your way to help a realtor, someone who is always coming into contact with potential referrals for you.