Everyone is stressed. Homeowners are feeling the pinch of yet another sluggish year. The banks, while still posting profits, are lagging behind in any kind of real service. I have now been on the bank for more than one hour being shuffled from department to department. No one seems to have an answer to a simple question other than the fact that they can definitely not help you in their department. This is said with such disdain and a dripping of “zero care” that ,if I wasn’t so angry with the lack of answers and the waste of my time, I would feel sorry for these workers who have to answer these phones.
Automated systems like that of Bank of America is so convoluted and they send out so much information with conflicting numbers you wonder if anyone is at the wheel. I have no crystal ball, but I certainly see a return of community banking on the horizion. Who would want to work with someone who makes you wait on them, and then tells you that they can’t help you but the next person down the road can. What a road this is, filled with bad music and no or little satisfaction.
Since BOA is so big I work with a number of clients who have accounts with this bank. Not one of them when asked would ever go back to this bank. I understand this crisis is monumental, but this bank not getting anything, or very little right, is a huge problem for the viability of this bank. Can’t senior management see this, and correct it?
This system is broken and needs to be fixed. Caring about your community is what banking is supposed to be doing. Bank of America. I am now on to my fifth department and over an hour. Does anyone wonder why we loathe companies like this? If you do, call me and I will tell you right away.
