Not Answering the Phone, a Text or an Email Can Cost You!

This weekend one of my agents started scheduling showings for Monday morning. It was 2 pm on Sunday.

That is when the client whittled the list down to four or five.

She then began the process of booking the showings through a service on our MLS called "Book A Showing" (obvious).

She got responses back promptly on four. Ready to roll.

Then, the one they really wanted to see, no answer. She emailed the agent asking for permission to show.

No answer.

She called, left a message with the listing agent. No answer.

Now, mind you, this is a BIG BOX.

She got a call this morning. While showing property. Explaining from the receptionist was that they close their office at 2 pm. and don't open until 8:30 AM.

My brokerage is not a BIG BOX. But, when a selling agent or a private party calls for a showing, they get an answer (one way or another) within two hours. Period.

Well, Mr. Listing Agent, you lost a sale.....they wrote on another property.

So, when you want to list with someone, ask if they cover all hours.....ALL Hours that someone might want to show your property or look at it.

Wouldn't you be disappointed if buyers couldn't see your property because the office was closed, and the agent won't respond?

Think about it.