Our Clients Are NOT Leads

This video says it ALL…about how our clients feel about us and what they value about our services. I cannot tell you how strongly this speaks to me. I am fortunate to have a business made up of about 99% referral business and I have yet to have a former client or friend (many of whom are one and the same) ask me if I would like a “lead.” They call and ask me if I can help a friend, family member or co-worker of theirs with a real estate question or purchase. The answer is always YES!

Sometimes the transaction is easy – peezy and sometimes it is slow and requires hard, hard work (not because of the client but just because real estate can be that way.) Sometimes it’s a telephone conversation that results in nothing more than a heartfelt “thank you!” Other times it becomes a long, mutually beneficial relationship.

No matter what the result of the interaction, I always know I have helped my client or friend look good by sharing my knowledge at their recommendation. And THAT, my friends, is worth my time and is how I built my business.

* Thanks to Jeff Castner for posting the link to 1000Watt Consulting that got me to this video. I've seen their stuff before but managed to miss this one and am happy to find it now. I'm choosing not to reblog because I wanted to focus on something different than Jeff chose to focus on in his post. Needless to say, the video can speak to us on many levels!

SarahGray Lamm is a licensed, full time, residential Broker in the Triangle of North Carolina. She specializes in serving the real estate needs of home owners and home buyers in Chapel Hill, Carrboro, SW Durham and Northern Chatham County. With over 60,000 hours of experience in North Carolina real estate, SarahGray is proudly associated with Allen Tate Realtors, the Carolinas largest independent real estate company. With exceptional relationships all over the Carolinas, SarahGray is able to connect you with other professionals in all areas who will make your home buying or selling experience the best you have ever had!

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