Top Real Estate Firms in North America Recognized:

Charlotte NC Real Estate Firm Named for Top Service!

The 2009 QE Award recognizes the Top 10 Companies and the Top 10 Offices in North America for delivering the highest levels of service quality and customer satisfaction.

The 2009 QE Award is based upon the results of an independent survey of every closed transaction for participating real estate agents in a 17 month period- from January 1, 2008 through June 30, 2009. More than 25,000 real estate agents and 500 companies participated in the customer satisfaction assessment survey process. The survey process is administered by Quality Service Certification, Inc., and Leading Research Corporation, San Juan Capistrano, CA.

I am proud to be a part of one of the consistently top ranked firms in the nation! If your firm does not participate in this aggregated, third-party type of customer satisfaction survey, perhaps you'll want to look into the Quality Service Certification for yours. Personally, I enjoy the comfort in knowing that the agents in my firm are required to hold this certification and maintain top level satisfaction--holding us accountable for our high level customer service reflects upon our firm's committment to our clients.

Surveys provide feedback on both the assessment of overall satisfaction and the satisfaction with key details of service. The QE Award is based upon the aggregated overall Customer Satisfaction Rating of all returned surveys. Consumers can review agents’ independently validated overall Customer Satisfaction Rating by visiting www.QualityService.org.

Eligibility for the QE Award requires a minimum number of surveys sent and returned. Some companies will claim to achieve similar levels of excellence though they neither measure their service results nor have any substantive, objective evidence to support such claims.

Recognized as a 2009 Top Ten in the nation QSC® service provider, our firm is also the only real estate company in the nation to win the award for three years in a row, in 2007, 2008 and 2009.

“For an industry that continues to define excellence in terms of millions of dollars of sales, we are interested in recognizing excellence based upon superior customer satisfaction and measurably superior service quality – a standard consumers prefer as well,” stated Larry D. Romito, CEO of Quality Service Certification, Inc. ( QSC)

The picture is clear - consumers want performance transparency, higher accountability and independently validated service quality and customer satisfaction information in finding and selecting a real estate service professional. Prospective customers also like to see comments from actual past customer experiences. All of this information is available to consumers who visit www.QualityService.org .