If you missed our previous blog post introducing this series about predictive dialers and power dialers, please check it out so you can get an idea of how predictive dialers work.
Part II
How does a power dialer work?
Power dialing is also outbound calling but, unlike predictive dialers, the agent is already on the line. The agent begins the calling session and, when a live answer is detected, the call is patched through to the agent. There is no transferring of calls because, in this case, the agent is already live on the phone.
Power dialers are great for single-agent scenarios or in a remote-agent environment as it is not necessary to have multiple agents standing by for calls to be transferred to. In general, the abandonment rate does not come into play as the majority of power dialers dial on one line at a time, so dropped calls happen infrequently. A single-line power dialer makes 75-80 calls per hour.
Mojo Sales Engine incorporates a triple-line power dialer with lead management software; unlike standard single-line power dialers, it allows users to make 250-300 calls per hour while protecting callers from surpassing the allowed abandonment rate. Check back soon to read more about how we accomplish this!
-Jennifer Davis
When You've Got MOJO, Sales Happen!
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