Taylor Bean and Whitaker horrible experience!

Here is my email to two of the reckless employees at TBW at their Las Vegas branch:

"Hello Taylor Bean, You suck! This is the worst experience that I have ever seen happen with any of my buyer's in the last 3 years! My client's were given a set of conditions on Thursday Sept 26 in which they were met given to you on Friday the 27th. They were signed off on today Sept 30(Late!), and then sent to funding- but still told that they couldn't fund! Your company knew this was a Nehemiah file and todya was last day for conditions to be met for that, a short sale w/ CW, and etc!!!! There is no excuse for doing this to people's lives! You wait until the very last minute to say it's not enough and cost my clients $6900 in down payment funds! I will make sure every agent and client of mine from this day forward hears about this experience. I am glad you will lose business due to this deal falling apart from out mortgage broker and SouthPoint Financial who also pulled all of their files from you. My client's will still get the house with another lender- what will Taylor Bean employees get but a pink slip!"

Unprofessional it might be, but we had already moved the file to another lender at this point and the mortgage broker I was working with had ended their relationship with them over this deal also and had said a few choice words to TBW too. They responded to me by saying and I paraphrase: How dare I , a real estate agent even contemplate speaking to them directly regarding my clients and let the lending officer handle it! You know, the clients we sent to them and the clients who trusted me to take care of them. TBW actually thought that we might still close the loan with them after losing my clients this time and $6900. I replied that "You are right and I apologize, but there will be nothing else to handle!".