Some Albany NY Builders just don't get it

I had a closing last week on new construction built by a local builder. This was a luxury home that cost my buyer client well over $600,000.  I won't name the builder for obvious reasons but it is a well know local builder. During construction there was a major drainage issue with the property that cost roughly $2,500 to fix. The builder kicked and screamed and refused to complete the works necessary to keep my client  happy. The builder even refused to meet with my buyer. In the end, the work was completed but the builder completely alienated my clients for an expense so small in light of the transaction size is should have been completed with out a second thought. What ever happened to the client is always right?  I would have thought the builder would want my buyer to be a raving fan and tell all his friends about his work. Now my client will mostly likely go out of his way to tell anyone he can how unhappy he was with the builder. I can almost guarantee this incident will cost the builder at least one future sale in this development. I promise if we do business together you will not go away unhappy with something I do. I simply won't let it happen. If you aren't happy I will make it right! Visit me online at Albany New York Real Estate