WELLS FARGO DUTCHESS COUNTY; CUSTOMER SERVICE BECOMING APPAULING!!

WELLS FARGO DUTCHESS COUNTY; CUSTOMER SERVICE BECOMING APPAULING!!

THUMBS DOWN!


All good things must come to an end, and that includes the good service of a mortgage company who cannot hold up to their end of the bargain.

Todays date: August 4, 2009. Date offer was accepted and entered into transaction with Wells Fargo: April 2009. Coming up on 4 months and still no closing date, Wells Fargo repeates it's favorite taglines: "We'll call you back.", "We'll try for tomorrow.", "We'll try for Friday", "Hopefully next week.", and my favorite line thus far, "Don't worry baby, we have everything we need."

After referring Stephen/Steve Betterton of Wells Fargo for over 5 years now, I watch my clients become stressed out, unable to eat or sleep, their lives turned upside down while they sit and wait for the seller of their dream home to tell them 'you're taking too long; the deal is off". Steve Betterton has been a phenominal asset to the real estate transaction for years, ranking amongst the top mortgage brokers in Dutchess County. And now as the clients sit and wait for "tomorrow" to happen, their chances of losing that dream becomes more and more real. It makes one wonder if Steve Betterton has any "pull" anymore in getting deals into a closing in a timely fashion. What's happening to Wells Fargo?!

Just last night I watched Wells Fargo's new television commercial, emphasizing the worry that homebuyers face when buying a home... not knowing what they can afford or who they should use for a bank. Wells Fargo conveniently left out one one part to that commercial... "We also know you worry about losing your home due to a bank that cannot meet a deadline, and we're one of them! But use us anyway!"

It is no secret, and becoming more and more evident through talking with fellow brokers about the unsatisfactory customer service of Wells Fargo. It appears we are not the only ones seeing this crisis. Buyers are waiting to get into a closing, while they continually hear the words, "Sorry, not yet..." Meanwhile, the rate lock they were once promised comes into question, as the higher interest rate creeps in to existence, and there's little the buyer can do about it. So by no fault of their own, they are forced to wait, wait a little longer, just a little longer, and potentially lose the dreamhome they tried so long to find. All because of a bank who can't get a handle on paperwork.

Think about calling a manager, and you'll be just as disappointed. Michael/ Mike Waters of Dutchess County Wells Fargo, sympathizes with the situation, and promises the buyer he will act quickly. Several days have gone by, while he continually repeates himself in saying "I'll see what's going on and call you right back." As I turn blue holding my breath, I put the call in again one hour later. The secretary who takes the call sharply blurts that Mike Waters is in a meeting, the Brokers' favorite line in the book. Ask to speak to someone in charge, and the first question they will ask you is, "Who is calling?"; Tell them your name, and mark my words, you will be told the professional is "in a meeting". Try to contact the processor, and you will get an auto email reply that states "Sorry, I am in a meeting."

While I have never been one to assasinate a company's performance, (unless a scammer or terrible dealings) I state facts that may help others in the future make an educated and informed decision on who they should really chose when buying a home.

Do you really want to retain the services of a company that fails to be aggressive for your benefit when you have so much to lose? Do you really want to use a company that continually advises you to "wait until tomorrow", or "wait until Friday", several weeks in a row? I don't know about you, but I can tell you one thing. My homebuyers hate to wait. When so much is at stake, and you are almost 4 months into a transaction, there is little or no way to maintain one's composure and continue to believe that this company is working for your best interests.
Stay tuned to see if the proof is in the pudding. Until then we recommend serious thought before making the decision of who your mortgage company will be. You may just be happy you found this article before using Wells Fargo of Dutchess County, New York.

If you still choose to use their company, you may contact them at 845-440-2300. A secretary with the attitude of a pitbull will be anxiously awaiting your call. We wish you better luck than we had.