Bob Whigham of Big Hill GMAC Real Estate Wins National Award for Customer Service

Kettering, Ohio April 9, 2010 Big Hill GMAC Real Estate announced today that Bob Whigham has received the Premier Service^® Diamond national award for providing superior customer service to home buyers and sellers in the Kettering Ohio Homes for Sale Market.

The Premier Service Diamond award was presented to Whigham by GMAC Real Estate president Harley E. Rouda, Jr., and he will be recognized at the company’s upcoming national business conference.

“Bob Whigham joins a select group of real estate professionals recognized nationally for providing incredibly high levels of customer service to their local clients in the Kettering Ohio Homes for Sale Market," Rouda said. "With our Premier Service program, buyers and sellers are asked to complete a survey evaluating the service they receive and Whigham received one of the company’s highest rankings.”

To qualify to become a Premier Service Diamond award winner, Whigham had to receive a minimum 95 percent customer satisfaction rating. Whigham’s customer satisfaction rating was 100 percent from his customer base in the Kettering Ohio Homes for Sale market.

"I am absolutely thrilled to receive this award since it’s an independent rating based upon evaluations from those people who matter most: my clients in the Kettering Ohio Homes for Sale market,” said Whigham.

Premier Service is one of the most comprehensive and effective customer service programs in the real estate industry. Through the program, GMAC Real Estate’s sales associates put in writing, up front, the services they will perform. Following the transaction, GMAC Real Estate asks customers to honestly rate their performance through a written survey from an independent third party.

Big Hill GMAC REAL ESTATE provides a variety of real estate services, including Mortgage, Settlement, Relocation, Buyer and Seller assistance. Big Hill GMAC Real Estate is located at 5580 Far Hills Avenue Kettering, Ohio 45429).