Respect is Always Given to Clients

Whenever I am out and about I am as friendly as can be. Actually that is always the way I am and I HAVE NO FEAR.

I don't walk around passing out cards, since that would be obnoxious. I only wear my name tag to tell everyone that I am a Realtor when I am with a client. When someone listens to a cell conversation I have in a public space that I am having with a client or associate, they usually figure out that I am a Realtor. I do give a business card to the possible client when asked but then who wouldn't. I have two hard set rules in gathering prospects.

• Show Respect
• Learn their entire name.

First names are personal and even though my only language is English I use their last name until given permission to call them by their first name. I hadn't realized how far we have gone past being polite with NO FEAR in Sales. This blog is all about respect for privacy and space. Using a first name, as if old friends, will gain an advantage of their physical space but not a client.

I have a short story about how my approach to clients has been refreshed. I was at a doctor's office when an older patient arrived. She had checked in with the receptions, as we all do, and sat down near to where I was sitting. I watched this patient react to being called by her first name to the desk. The patient responded that "I will not respond to my first name in a waiting area." She said this several times as the receptionist was clueless and kept repeating the patients first name. When the woman refused to be recognized by her first name, the receptionist said for the patient could hear "I guess she doesn't want to be seen". I thought about her feelings and how rude the receptionist was. The patient then went to the reception desk, gave her the same message "I will not respond to my first name in a waiting area." and then sat down. She tuned to me and said "Sometimes we have to stand up for ourselves."

This is so true that "Sometimes we have to stand up for ourselves." I agree with this woman completely. Our society is relaxed as to the proper way and why it is proper. We all need to work a little harder on giving respect to others no matter where we are and what we are doing. NO FEAR Realestate and meeting strangers is part of what we all do as Realtors. I always told my children that respect is earned but forgot to tell them the EXCEPT in business "Respect is always given." Business ethics and politeness in dealing with the public requires more patients and thicker skin. Still showing respect for others is not stepping back but stepping up to good attitude in life.

Have you noticed the changes, good and bad, that have happened since we have the greater marketing capabilities with world markets? Do you also recognize the increase in rudeness and impatience when someone is selling or working service for you? They just don't take the time so do you buy their product? What do you think?