How to Deliver Great Service

I was reading the latest edition of Inc. and came across an article discussing "How to deliver great service". They broke it down into 10 awesome points on how you as an entrepreneur can deliver great service.

1. Great customer service begins with you

2. A culture of customer service must be codified

3. Employees are customers too

4. Emphasize the long term

5. Build trust

6. Listen

7. Sometimes it's the little things that matter

8. If you can't help a customer, point to an establishment that can

9. Show your appreciation

10. Treat your best customers better

I love this quote from the article "Treat your employees as you would have your employees treat your customers."