Clients who go the extra mile - a fantastic testimonial!

I'm in the habit of asking my clients for ongoing feedback on my performance, and after a close I request their input on what worked well for them, what I could do to improve my service, and if they could provide a short testimonial I can use in my marketing.

I just assisted in the close of a wonderful condo - I was actually the "co-agent" handling the marketing, coordination, and customer care for my principal broker who secured the listing and handled the contract negotiation. Imagine my thrill and satisfaction when I recieved the following in email after the sale recorded:

"This summer Bobby Stevens represented us in the sale of our home. We were exceptionally pleased with the service and consultation he provided during that process. In reflection, the following actions and personal characteristics of Bobby are worthy of mention:

• Marketing—Expedient, broad range of internet sites, creative, verbally captured the essence of our property and its strengths, constructively suggested home interior changes to maximize the video presentation of the property (virtual tour), well prepared.
• Communication—Honest, constant email and phone updates without our having to request them, instant follow through on realtor inquiries, forthright, respectful, relaxed, utilized professional resources effectively, prompt communication with realtors who showed our home to gain feedback on the property, encouraged and welcomed questions from all parties.
• Going the extra mile—Hung a stubborn patio screen door for us, came immediately to place a new lock box on our property when the first one became jammed, incorporated our data sheet from a recent remodel into his marketing strategy, demonstrated patience and skill while coordinating efforts of title company, lender, and home inspection personnel.
• Character—Attention to details in reviewing documents, warm, sense of humor, thinks quickly. We recommend Bobby to you for your marketing and real estate needs. "
  

Mary Ann Klausner and Karen Howell
8/21/08

Thanks Mary Ann and Karen, for a wonderful experience!
Bobby Stevens
541 225-8081