Did I say the right thing?

Last night I was having dinner with couple friends when one shared with us that she is refinancing her mortgage. She began to complain about how hard it was to keep up with the paperwork because she was going through two people to see who could give her the best deal. I asked her if they knew they were competing with another broker and her answer was NO! OMG!

I couldn't believe it. I asked her, if she had a potential client that was putting her up against another consultant for her business, wouldn't she appreciate knowing? Wouldn't she understand that we all should shop to be sure we get the service best for us?

Because I'm not a mortgage broker, I didn't have great mortgage terms to throw out at her, but I did say that brokers are linked with different lenders and it's not fair if the comparison isn't apples to apples. She is getting a VA loan so I'm not sure how many differences there could be, but....it's not ethical, is it?

Have any other good fighting words for me to give the next person I come across that is shopping mortgage brokers? We are all in this together!