Important Words For A Successful Business

10 most important words - "I apologize for our mistake. Let me make it right" When something goes wrong, most people just want to be heard and appreciated. So listen, apologize, and then ask what you can do to make it right.

9 most important words - "Thank you for your business. Please come back again." Repeat customers cost less than new customers and are more loyal to your brand. If your customers know they are appreciated they are more likely to come back.

8 most important words -"I'm not sure, but I will find out." It's okay if you don't know the answer; it's not ok to make the customer keep searching for it. That's your job not theirs.

7 most important words -"What else can I do for you?" Become the company that is willing to go the extra mile. You'll find there's less competition there.

6 most important words -"What is most convenient for you?" Your customers will be pleasantly surprised when you ask what's convenient for them, not yourself.

5 most important words -"How may I serve you"? This question reinforces your role in the relationship. Play that role to the best of your ability and your customers will be more likely to return.

4 most important words -"How did we do?" Feedback is critical! Your customers have a unique perspective and they appreciate being asked for their valued opinion.

3 most important words -"Glad you're here." Customers who feel welcome spend more time, more money, and are more likely to return again.

2 most important words -"Thank you." Basic Manners...but how often do you get thanked when you are the customer?

The single most important word: -"Yes" Become a yes person. No will get you nowhere. Never forget: Customer Service is not a department...it's an ATTITUDE AND A CULTURE!

Remember: Customers don't care about how much you know until they know how much you care. To Your Success,

Shannon Harvey, Allstate
101 Verdae Blvd. #140
Greenville, SC 29607
Phone: (864) 268-9580

P.S. - If you live near Greenville, SC and you're planning to take a child to the Children's Museum of the Upstate, they've discounted their ticket prices for the month of February.