Is your Mortgage Loan Officer Tim Tebow?

Now we all know Tim Tebow is the starting quarterback for the Denver Broncos but lets stop an examine one of the most polarizing figures not only in sports but in the public eye.

First, I have never met Tim Tebow, never seen him except for Television, listened to interviews, in fact I did not even read his book. So why the comparisons, because it is not about Tim Tebow the Quarterback, it is about Tim Tebow the man.

In interviews I have watched it always appears Tim Tebow knows the right words to say, I am blessed to have great teammates, I am blessed for the opportunity, it's not about me it is the team, I thank the Lord to be blessed for the opportunities given to me, and what I can do for his glory.

When I examine these qualities I wonder if it is real or a front to keep his real life a secret. I have no idea but for today he appears to be a well rounded, spiritual, confident, and caring person.

Those are qualities we look for in all people. People are flawed, we all have our histories. In a customer service world we should and most do strive to service the customer above and beyond. You know the saying, "under promise, over deliver.". These qualities in any person is outstanding but when you deal with the public they are necessary. I am not speaking from a religious, moral, or judgmental position. Just a view point to which we should strive for the benefit of the customer.

The story here, there are many loan officers in the mortgage lending field. Don't gauge your loan officer on their "willingness" to do what ever is needed in order to close a deal. Determine the loan officer gauged on history, interaction with your customer, how dedicated to their profession, determination to take care of the relationship, and the forthright manner of their communication.

We all want referrals from previous customers, let first set the standard, then through hard work, dedication, and confidence we will accomplish these goals for our customers, our companies, our families, and then us.

HAVE A GREAT DAY!!!

Kevin M. Breeland

Sr. Vice President, Government Affairs

Residential Mortgage, LLC

breelandk@residentialmtg.com