Two Thoughts On Excellent Customer Service

While many Realtors don't like to think of themselves as truly Salespeople which they are, a softer view of themselves is Customer Service which is a component of Sales.

Two Thoughts On Excellent Customer Service:

With the use of oral, written, or web types of feedback determine for yourself if you are

• DELIGHTING your customers. This is what you should strive for. They just love your service and that you go way above their expectations, answering and addressing their concerns probably even before they know they have a problem.
• CREATE RAVING FANS. In real estate they call it word of mouth or referrals. Get those delighted clients to recommend doing business with you and themselves again at some point but with others they know that need your services.

Sales, or the Customer Service aspect of it, is not rocket science. Just take VERY GOOD care of the people you work with. You are like the massaging hands working on someone at a Day Spa.