Forget that Outta Box Creative Thinking, How About As Simple As Answering That Phone Call?

Barry Owen wrote this post, Out of the Box thinking Creates a Level of Service Your clients will rave about. In his blog, he offered a variety of knock-the-socks-off out of the box strategies. Some done more often than others, some pretty creative.

Here's my take on the subject:

Our clients may not necessarily remember what you did to market his or her home. In the end, I believe they will remember if you were responsive to their questions and concerns, if you returned their phone calls in a timely manner.

Now, that's a secret.
(Insert sarcasm here)

I say, if you want to deliver a Level of Service your clients will rave about, Pick up your phone when it rings or if you have to return the call, do it in the next 10 minutes. Now, that's something to remember. Something they will tell their friends about. They wont remember Marketing Plan A from B.

Sometimes, we don't need out of the box thinking. We just need to do what's right. Get back to basics. Answer that darn phone! Even if you are on an appointment with someone, simply excuse yourself for 1 minute, tell the caller that you will return his/ her call in X hours. I let my clients know that I take other calls when I am with them. When it's their turn, they know they will get to speak to me also. All my clients are important.

A human voice is important to hear.

There's nothing more frustrating than leaving a message on a voice message especially with technology working for you. "Wait while I connect you to the party you're calling..." Why cant I just leave a message if you didn't answer. Why let me sit through all the connect, and disconnect? Okay, that's an unintended rant. But you get what I mean.

We always crack our head to do this social media right, create unforgettable moments with "stuff". I think the answer lies within simple basic stuff. Answer that darn phone.

 

If you could answer your phone, or reply your client's email as soon as you receive it, now that's something to rave about. Dont you think so?

 

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Contact:

Loreena Yeo
Realtor®/ Broker of 3:16 team REALTY
(214) 783-2210
loreena@loreenayeo.com

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Copyright © 2009 by Loreena Yeo (3:16 team REALTY)
Forget that Outta Box Creative Thinking, How About As Simple As Answering That Phone Call?