Is customer service missing in your business?

Is customer service missing in your business? I had a great visit with a seller today in Tyler, Texas about his total dislike of real estate agents and after much discussion finally traced it to the fact that he had received terrible service from at least 2 other agents who had had his house listed. Amazingly enough, he had come by to say he had gotten great service from an agent in our office. It is amazing that in a day where good customers are increasingly hard to come by, some agents still believe that a sign in the yard and a Casper the ghost impression is still acceptable in today’s market. This seller paid full commission and offered a bonus to the selling agent on a home of 300 thousand and 2 of the so called experts treated him with no respect.

The other agents said open houses didn’t work and home tours were a thing of the past.

Really?

An in office home tour ended up bringing a buyer to an open house and that resulted in the sale of the home.

Yes, every office has them, but we need to fight for better customer service at every corner of the business. I believe that if we as Real Estate “Professionals” refuse to accept substandard customer service we will send those that give us all a bad name packing. By policing our own, our image improves and we earn the trust of the public.