Preservation or just garbage?

Recently a Salem Lakes resident called me very frustrated with the City's system for collecting trash. She stated that at the rear of her parcel is an easement owned by the city. Apparently someone in the neighborhood seems to think it's a place to dump garbage, recliners, tires, etc. The resident called Bulk Trash Pickup and was told that they would not pick it up unless it was in front of a home, to call the Department of Neighborhood Preservation. So the resident called the Department of Neighborhood Preservation for the City of Virginia Beach and was told "we cite the residents closest to the debris". This resident stated to the city employee that "she was not the one who dumped the debris, but was looking to have it cleaned up".

As we discussed the situation she stated she was told that they would come out and probably be cited for the debris, even though she was looking for a remedy. Seems to me someone needs to look at the City's system for addressing these issues. After my conversation with the resident, I called the Department of Neighborhood Preservation disappointed by the employee on the other end of the phone. She stated "since you was not a resident in the Salem Lakes neighborhood, this issue is none of your concern". I asked for her name, and was promptly disconnected. Yes, she hung up on me!

I am turning to you for your suggestions for addressing this situation. What are your thoughts?