Common Problem: I have a contact in my Contacts Folder, but it doesn't appear in my Personal Address Book list...what's up with that?!

This applies to Outlook 2007 and Outlook 2003)

In a 3 hour one-on-one training session I had Oct. 21, 2009 with an agent in Chicago we ran accross a contact that did not show up in her Personal Address Book list. I'm sure most of us have expereinced the same thing. Crazy? How about FRUSTRATING!

After some research here's what I've discovered:

Technology doesn't always work, and, doesn't always work the way WE want it to. ;-)

Here's the solution...(of course I can't test this because I've been able to find every
contact I've searched for...DANG! that Murphy's Law).

Source: Microsoft

Any name you add in the Address Book dialog box is added to your Contacts folder. But entries in the Contacts folder are not added to your Personal Address Book.

DO NOT DO THE FOLLOWING WITH EVERY NEW ENTRY!
Since we know that most of the names we enter DO come up when we do a search...follow these steps only for those contacts that do not appear when you do a search.

You must add the contact to your Personal Address Book directly

1. Open the contact you'll be adding so you can quickly copy and paste the data

2. Open your Personal Address Book

Opening your Personal Address Book:
Click on the icon just to the RIGHT of the Red flag and to the LEFT of your "Search address books" box (on your Standard toolbar).

3. Click on "File" and scroll down to "New Entry"

4. Copy and paste all the info from your current contact form into the new one

5. Delete the older contact file

6. Save and close the new contact - you're done.

Please NOTE:
The entry we could not find in our Personal Address Book, we were able to find - every time - when we used the "Search Address Books" search window on your Standard toolbar (which should already be displayed below your menu bar (File, Edit, View, etc)) instead of the "Search All contact Items" box (located in the Contacts view just to the right above the names or column headers.

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Remember to send me an email if you have any Outlook questions.

Jeff

Jeff Graves
JeffsCoaching@comcast.net
206.850.9996 (Cell)

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