We call this professionalism!

Having elderly clients, I try to help whenever I can.

This client was in her early eighties and her family felt she would sign a purchase and sale agreement for a dollar if she liked their smile. My job was to be at every showing and protect her.

The first showing went well even though; my client felt she should offer the people food and refreshments.

The next appointment didn't go as well. The agent never called to cancel and never showed up. This is inconsiderate in any case but to an elderly seller it is devastating. We sat for an hour waiting. She had made cookies to give the right smell to the house. I called the other agent and left a message not to come over. I left with two dozen cookies and a client in tears.

This happened two more times, agents not showing up, before we sold my client's condo. I learned a valuable lesson working with this client. If I make an appointment, I show up, it's only right!

Please show up for your appointments. If you can't make an appointment, please call to cancel. We call this professionalism and consideration!

Authored by Paul S. Henderson, Realtor ®, RE/MAX Professionals, Dupont & Lacey, WA.

(http://phenderson.net) or http://www.lacey-washington.com

©2009 Paul S. Henderson, We call this professionalism! All Rights Reserved