I just read Ken Blanchard's book "Raving Fans" and learned much! Since it was such a great, eye-opening read, I wanted to share the "Gold Nuggets" of wisdom:
Do not attempt to completely change how you currently do things in your organization. Simply add one small step at a time- The Rule of 1%...... Change how you are doing things by 1%....soon you will be creating raving fans out of your customers!
I highly recomend the next book you read to be Ken Blanchard's Raving Fans..... It is a short book, and reads in a storytelling manner that is easy to follow and impacting....
No matter what business you are in, this book will help transfomr your customers into raving fans!
Hello, My name is Jim O’Day and I have been a real estate professional for seven years. I specialize in helping clients buy and sell homes in Northern Snohomish County.
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