Know Your House!

Recently I visited a neighbor's home as he prepared it for sale. He mentioned he had a company coming to replace several windows with blown seals (condensation between the panes). He then told me how much it was costing him. I examined the windows and noticed they were Milgard windows, and I knew my neighbor was the home's original owner. I advised him that Milgard windows are covered by a lifetime warranty for the original homeowner. In addition, this warranty is fully transferable for 10 years to subsequent homeowners.

I was able to supply the warranty number to Milgard and advised my client to call their representatives to set up his free window replacement.

When I returned a few days later, I learned my client had been unable to cancel the window replacement request with the other local glass company (he'd already paid half of the cost of the new windows) and the local company was to arrive at any moment to replace the windows.

When the technician arrived, I pointed out that the windows were Milgard, and that my client was the original homeowner. I was shocked when the technician complained that the homeowner should have told him. I pointed out that the technician should have told the homeowner! We got Milgard on the phone and scheduled a visit with a warranty technician and sent the local glass company person on his way. We also asked for a refund of the money my client had already paid, and I'm happy to report that the money was indeed refunded. Milgard came out and replaced all the bad windows in the home, a near $1200 savings.

We must be sure to investigate before we make major repairs on our homes. And when its time to sell, it helps to have a Realtor that will fight for you. Even when its just about the windows. A good Realtor will step in when something isn't right and help you get the kind of assistance you deserve.

Al "Top" Stickland

www.TALKtoTOP.com

360-359-1274

Riley Jackson Real Estate

When you talk real estate, TALK to TOP!