Paper, paper and more paper!

I worked for a third party warranty management company for many years before I started Cascade Builder Services. Here was their process:

1. Homeowners would mail or fax in their warranty request forms on paper.

2. We would take that paper to the warranty inspection and write notes on it and take it back to an office administrator for data entry into our system.

3. The office administrator would then create a work order on, yep, paper and fax it over to the appropriate trade contractor for completion and send out a warranty determiniation form to the homeowner on, you guessed it, paper.

4. Once the work was complete, we would print an updated report on paper and send it to the appropriate parties.

That doesn't even include the New Home Orientation paperwork and countless, needless other paperwork they used.

We've eliminated 99% of all this paper use. Our homeowners submit and track warranty claims through our website, trade contractors are updated through our trade network and our New Home Orientations are conducted with tablet PCs, all digital.

What have you done to "go green"?

Seattle Tacoma Third Party New Construction Warranty Management for Home Builders