No news is bad business!

Despite how busy we tell ourselves we are, there's always time in the week to communicate directly with your buyers and sellers.

Granted, I love the Email updates that I get from the title company and the lender, and I do notice that they cc a copy to by client.

So, one should assume that your client is as much in the loop as you are.

Bad assumption!!

I like to contact all of clients at least once a week to let them know that I have received the same updates as they have, and address any questions or issues they might have at that time.

The personal "touch" of your voice, and the re-assurance that things are on track will go a long ways to future business.